VIP Host
About The Position
At Underdog, we make sports more fun. Our thesis is simple: build the best product for sports fans and we will win the space. Founded in 2020, we're one of the fastest-growing sports companies ever, and there’s still so much left to do. We've built and scaled products across fantasy sports, sports betting, and prediction markets, all united in one app that’s seamless, intuitive, and actually fun to use. Underdog isn’t for everyone. One of our core values is give a sht. The people who win here are the ones who care, push, and perform. We’re remote-first by design, but highly collaborative with regular in-person gatherings that help teams build, iterate, and move fast together. Got that dog in you? Join us. After all, winning as an Underdog is more fun.
Requirements
- 1+ years in a client-facing, hospitality, concierge, VIP services, or account management role, ideally in gaming, sports, or a related high-touch industry
- A natural relationship-builder who reads people well and knows how to make someone feel genuinely taken care of
- Detail-obsessed and organized, you don't let a gift, a follow-up, or a deadline slip through the cracks
- A sharp, personal communicator, comfortable writing and speaking directly with high-value clients
- Comfortable operating with discretion and sound judgment, including around sensitive client and responsible gaming information
- Able to juggle multiple clients and workstreams at once without losing the personal touch
- Flexible availability, this role occasionally follows the client's schedule, including some evenings, weekends, or event travel
Nice To Haves
- Background in event planning or client entertainment logistics (dinners, live events, travel coordination)
- Familiarity with CRM or VIP management platforms
- Existing knowledge of sports, fantasy sports, or sports betting audiences
- A track record of turning one great interaction into a long-term relationship
Responsibilities
- Support onboarding of new VIP clients, ensuring a smooth, high-touch first experience
- Execute VIP communications, including personalized outreach and campaign follow-through
- Assist with retention and promo strategy execution for the VIPs
- Coordinate gifting and VIP client entertainment logistics
- Support responsible gaming (RG) monitoring and outreach for VIPs
- Partner closely with the VIP Senior Manager on day-to-day VIP operations, flagging issues early and keeping response times fast
Benefits
- Unlimited PTO for full-time employees
- 16 weeks of fully paid parental leave
- Home office stipend
- A virtual-first culture, but we come together a few times per year in person for offsites, trainings, hackathons, and more
- Slack reactions for every occasion
- 401k with up to 5% employer match
- Company paid health, dental, vision plan options for employees and dependents, FSA, and more
- Opportunity to celebrate your favorite sports teams through local meetups and company-sponsored events
- Claude and ChatGPT enterprise accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
