VIP Host- HOB Houston
About The Position
The VIP Host sells premium upgrades and experiences to general admission concert patrons on show nights and manages the sales process from the initial pitch through payment processing and fulfillment. The role provides attentive service to VIP guests throughout their venue visit, builds relationships with Foundation Room members and other VIP clients, and helps ensure that premium experiences are coordinated and delivered successfully. The host also supports VIP operations and setup on show nights and may work special events scheduled at the venue. The position requires strong guest-relations and sales skills, professional presentation, and the ability to adapt to a fast-paced, loud, and potentially stressful environment. It involves prolonged standing and the ability to lift or move up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Working knowledge of high-end restaurant operations and/or VIP nightclub operations and high-end guest relations.
- Problem-solving skills.
- Experience selling to high-end VIP clients.
- Diplomacy, multitasking, verbal communication, organizational, and interpersonal skills.
- Ability to defuse potentially volatile situations with tact and diplomacy.
- Flexible schedule.
- Ability to stand for extended periods and work on one’s feet.
- Ability to lift or move up to 25 pounds using proper lifting techniques.
Responsibilities
- Sell VIP upgrades, premium seats, priority entry, and other premium products and experiences to general admission concert patrons on show nights.
- Manage sales from the initial pitch through payment processing and experience fulfillment.
- Check in, escort, and assist VIP clientele throughout their venue visit; anticipate their needs and help ensure guest satisfaction.
- Recognize Foundation Members, Live Nation executives, and VIP clients and show appreciation for their membership and patronage.
- Build strong relationships with Foundation Room members and VIP clients.
- Use and develop the CRM program for House of Blues VIP clientele.
- Coordinate show-night operations with the Operations Director, servers, and security to deliver premium experiences.
- Complete nightly VIP setup, including check-in, VIP seating areas, personalized VIP tabletops, and signage as needed.
- Maintain articulate vocabulary and adapt communication and social interactions to the audience.
- Maintain exemplary professional grooming standards.
- Occasionally work special events scheduled throughout the venue.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
