VIP Host- HOB Houston

Live Nation Entertainment • Houston, TX

12d

About The Position

Live Nation Entertainment is a global live entertainment company. Its Concerts Division promotes tours, operates venues, and supports ticketing, venue operations, marketing, and sales. The company describes its culture as fun, upbeat, and inclusive, and encourages employees to pursue professional and personal development.

The VIP Host sells premium products and experiences to general admission concert patrons on show nights and manages each sale through payment and fulfillment. The role also checks in, escorts, and assists VIP guests throughout their venue visit, coordinating with venue operations, servers, and security to deliver premium experiences. VIP Hosts may occasionally work special events scheduled throughout the venue.

The work takes place in a fast-paced, often loud and stressful environment. It requires extended periods of standing and working on one’s feet, and the ability to lift or move up to 25 pounds using proper lifting techniques.

Requirements

• High school diploma or equivalent.
• Working knowledge of high-end restaurant operations and/or VIP nightclub operations and high-end guest relations.
• Problem-solving skills.
• Experience selling to high-end VIP clients.
• Diplomacy and the ability to handle multiple tasks.
• Verbal, organizational, and interpersonal skills.
• Ability to defuse potentially volatile situations with tact and diplomacy.
• Must have a flexible schedule.
• Ability to stand for extended periods and work on one’s feet.
• Ability to lift or move up to 25 pounds using proper lifting techniques.

Responsibilities

• Sell VIP upgrades, premium seats, priority entry, and other premium upgrade products and experiences to general admission concert patrons on show nights.
• Manage sales from the initial pitch through payment processing and experience fulfillment.
• Check in, escort, and assist VIP clientele throughout their venue visit.
• Anticipate VIP client needs and help ensure guest satisfaction.
• Recognize Foundation Members, Live Nation executives, and VIP clients to show appreciation for their membership and patronage.
• Build strong relationships with Foundation Room members and VIP clients.
• Use and develop the CRM program for House of Blues VIP clientele.
• Coordinate show-night operations with the Operations Director, servers, and security to deliver premium experiences.
• Set up VIP areas nightly, including check-in, VIP seating areas, personalized VIP tabletops, and signage as needed.
• Adapt communication and social interaction to the audience while maintaining an articulate vocabulary and professional grooming standards.
• Occasionally work special events scheduled throughout the venue.

Benefits

• Free concert tickets.
• Student loan reimbursement.
• Adoption support.
• Fertility support.
• The company states that it supports employees in balancing work and home life and encourages professional and personal development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED