VIP Guest Services Representative

Legends Global•Brooklyn, NY

4d•Onsite

About The Position

VIP Guest Services Representatives provide service to high-end clientele at Barclays Center events. The role includes greeting and directing guests in premium service areas, including the Calvin Klein Club premium service area, VIP entrance, VIP coat check, and The Vault. Representatives conduct area sweeps, provide wheelchair escorts, operate elevators, and respond to guest questions, comments, and complaints. They help protect access to premium areas by checking tickets and credentials, coordinate with Levy Restaurants and Security, and contribute to a fun, friendly, and safe environment. The role is part-time and hourly, with a pay rate of $20.09 per hour. Representatives must be available for at least five evening events per week, including all Friday, Saturday, and Sunday events; holidays may also be included. Shifts may extend until 12:00 a.m. or later.

Requirements

High school diploma or equivalent.
One year of prior customer service experience; sports or entertainment venue experience is preferred.
Reliable, punctual, and regular attendance, with good communication skills.
Reliable transportation to and from Barclays Center; parking is not provided.
Ability to work in elevators.
Ability to read, write, and understand English in a working environment.
Friendly, outgoing personality; ability to take direction and work well with others.
Maintain a neat, well-groomed, professional appearance.
Availability to work at least five evening events per week, including all Friday, Saturday, and Sunday events; holidays may also be included.
Ability to work under moderate supervision and in a confined area as an elevator operator for 2–4 hours per shift.
Walking and standing for 90% of the time, or 4–6 hours per shift.
Ability to lift 50 or more pounds and push or pull up to 200 pounds.
Willingness to work positions located outside and shifts until 12:00 a.m. or later.
Use precautions and follow safety guidelines.

Nice To Haves

Customer service experience in a sports or entertainment venue environment.

Responsibilities

Greet guests entering Barclays Center and maintain a pleasant, friendly, and professional demeanor.
Check tickets and credentials to protect the integrity of premium areas.
Provide accurate directions to clubs, suites, special hospitality locations, and other premium areas.
Maintain a positive working relationship with Levy Restaurants to meet premium guests’ needs.
Respond to guest complaints, questions, and comments at VIP Concierge Desks, the VIP entryway, and other communication hubs; administer Guest Services programs and distribute publications.
Work with Security to ensure suites are empty of guests and lost items at the conclusion of each event.
Operate elevators safely, control access to levels based on ticket credentials, and work extended elevator shifts of 2–4 hours.
Conduct sweeps and provide wheelchair escorts.
Move among duties as needed while maintaining efficiency and composure.
Complete assigned tasks within guidelines and deadlines established by Guest Services Managers and Supervisors.
Maintain a fun, friendly, and safe environment in assigned sections.
Interact calmly and effectively with angry or emotional guests and employees.
Follow operating policies and procedures, maintain company confidentiality, and perform other duties as assigned.