VIP Driver - OC

THUNDER VALLEY CASINO•Lincoln, CA

8d•Onsite

About The Position

The VIP Driver provides safe, comfortable, and professional transportation to VIPs of Thunder Valley Casino Resort while meeting the resort’s ELITE service mission and AAA Four Diamond service standards. Drivers transport passengers to and from locations designated by management and, during peak Guest volumes and special events, use company golf carts to transport Guests between property entrances and surrounding parking lots. The position requires following Company standards, policies, and procedures and maintaining the safety and satisfaction of Guests.

Requirements

Ability to operate a vehicle safely.
Excellent interpersonal and Guest service skills.
Ability to present a neat, professional appearance and demeanor.
Ability to maintain confidentiality.
Ability to communicate effectively in writing and verbally with Guests, Team Members, and Management.
Driving record must not include serious moving violations, multiple moving violations, DUI, or a suspended license; must be insurable to drive company vehicles.
Must be able to pass random drug and alcohol testing by a third-party company in accordance with DOT regulations.
Must be at least 21 years of age.
Must be able to obtain a UAIC Tribal Gaming License.
Normal or corrective vision, including the ability to see color and distinguish letters, numbers, and symbols.
Ability to lift up to 60 pounds.
Ability to communicate by telephone and radio.
Ability to sit for prolonged periods.
Manual dexterity to operate job-related equipment.
Ability to stand, walk, lift, reach, push, pull, and grasp as required.

Nice To Haves

One year of professional driving experience is preferred.

Responsibilities

Promote the resort’s ELITE service mission and demonstrate AAA Four Diamond service standards.
Pick up and drop off passengers at scheduled times as directed by management, transporting them safely to their destinations.
When scheduled Guest transportation is not requested, transport Guests between property entrances and adjacent parking lots using company golf carts.
Use local-area knowledge, GPS, and/or mapping applications to identify the shortest and safest routes.
Communicate clearly with Transportation Dispatch and seek guidance about unusual situations, when possible before taking action.
Assist with Guest luggage when necessary.
Assist Guests with ADA-related needs, including assembling wheelchairs, helping with belongings, and opening or closing doors.
Inspect vehicles before and after each trip to ensure they are safe and in working order.
Ensure the inside and outside of the vehicle are clean and ready for use before and after each trip.
Complete pre- and post-trip forms in accordance with U.S. Department of Transportation regulations.
Know how to operate assigned vehicles properly.
Operate vehicles with full coherency and alertness, obey traffic laws, and remain patient and calm in heavy traffic and adverse weather.
Know directions, resort property information, gaming and non-gaming offerings, events, and promotions, and provide Guests with information and assistance.
Treat Guests and fellow Team Members courteously.
Lock vehicles after each run and when unattended; do not leave a vehicle unattended with passengers on board.
Maintain complete confidentiality regarding conversations and occurrences involving Guests and passengers.