VIP Desktop Support

TEKsystems•Indianapolis, IN

3d•$22 - $27•Onsite

About The Position

We are seeking a highly skilled VIP IT Support Engineer to provide white-glove technical support to executives, senior leadership, and other high-profile users. This role requires a strong combination of technical expertise, customer service excellence, and the ability to resolve complex issues in a fast-paced environment. The ideal candidate will serve as a trusted technology partner, ensuring a seamless end-user experience across devices, applications, collaboration platforms, and conferencing technologies.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred
Equivalent combination of education, certifications, and experience considered
Commitment to ongoing technical training and professional development
5–7 years of experience in IT Support, Systems Administration, Desktop Support, or IT Engineering
Experience providing executive or VIP support in a corporate environment
Strong understanding of ITSM and ITIL frameworks, including Incident, Request, and Problem Management
Experience supporting both Windows and Apple ecosystems
Active Directory administration and Identity & Access Management
Device management and endpoint security solutions
Microsoft 365 administration and troubleshooting
SharePoint, Teams, Outlook, and other collaboration technologies
SCCM and Mobile Device Management (MDM) platforms
SaaS application support and administration
System administration experience across enterprise environments
Apple macOS and iPhone support
Windows endpoint support and troubleshooting
Audio/Visual and conferencing technologies, including: Microsoft Teams Rooms, Zoom Rooms, VoIP systems, ClickShare, Projectors and presentation technologies
Outstanding customer service and executive presence
Excellent communication and interpersonal skills
Strong troubleshooting and root-cause analysis abilities
Ability to remain calm and professional in high-pressure situations
Strong organizational and time management skills
Ability to manage multiple priorities while maintaining attention to detail
Proactive approach to identifying and resolving technology issues before they impact users

Nice To Haves

ITIL Foundation
CompTIA A+
CompTIA Network+
Microsoft Certifications
Apple Certifications
Other relevant endpoint management or infrastructure certifications

Responsibilities

Deliver exceptional white-glove IT support to executives, VIP users, and business leaders both remotely and onsite
Troubleshoot and resolve hardware, software, access, and connectivity issues with a focus on minimizing downtime
Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and related collaboration tools
Administer and support Active Directory, Identity and Access Management (IAM), and endpoint management platforms
Configure, deploy, and maintain laptops, mobile devices, and peripherals, including MacBooks, iPhones, and Windows devices
Manage and troubleshoot mobile device environments using MDM solutions
Support executive conference rooms, boardrooms, and meeting spaces, including VoIP systems, Zoom, Microsoft Teams, ClickShare, projectors, and AV equipment
Assist with software deployments, upgrades, patching, and endpoint security initiatives
Support SaaS applications and business-critical systems across the organization
Utilize ITSM tools and ITIL best practices to manage incidents, service requests, and problem resolution
Create and maintain technical documentation, knowledge articles, and support procedures
Partner with infrastructure, security, and application teams to resolve escalated issues and improve service delivery
Participate in continuous improvement initiatives to enhance the end-user experience and support processes