VIP Corporate Travel Agent (US-Based, Remote)
About The Position
For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal. With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart. A VIP traveler does not want to be asked twice. The window seat booked without a reminder. The hotel loyalty number applied before they think to mention it. The connection they hate, avoided on instinct because someone remembered the last three times it went wrong. That is not service. That is being known, and it is the difference between an agent and a resource. VIP Corporate Travel Agents at Encore exist because being known does not happen by accident. Dedicated and complex accounts do not land with this role because policy requires it. They land because the traveler learned, itinerary after itinerary, that their preferences are never an afterthought here. As a VIP Corporate Travel Agent, you manage new bookings and changes across air, hotel, rail, and car for Encore's most demanding travel clients: name changes, date shifts, itinerary rebuilds, all handled inside the client's travel policy and inside the traveler's expectations. You carry sensitive, private information with the same care every time, not just when someone is watching. This is not a booking role. It is a relationship role wearing an agent's title.
Requirements
- Extensive travel industry experience (20+ years)
- Demonstrated expertise in US domestic travel, international itineraries, fare rules, and loyalty program mechanics
- Fluent written and verbal communication skills in English
- Advanced, current knowledge of travel industry rules and processes, including document requirements and entry rules that shift by destination
- Soft skills to guide a traveler to resolution in the fewest exchanges possible
- Persuasive, precise writing to communicate with colleagues and other teams
- Customer orientation strong enough to build lasting relationships with travelers who do not tolerate friction
- Ownership of mistakes: correct them without waiting to be asked
- Organizational discipline to manage multiple complex or dedicated accounts at once without missing a detail
- Ability to meet service level agreements on every interaction
Nice To Haves
- Formal travel school training
- Prior experience supporting dedicated or high-complexity accounts specifically
- Deep knowledge of US-based corporate travel programs and compliance requirements
Responsibilities
- Own every VIP itinerary, start to finish.
- Book and rebuild international air, hotel, rail, and car reservations, fluently in the loyalty programs that matter to the traveler.
- Complete document verification and pre-check for every traveler.
- Advise on entry requirements.
- Keep every reservation inside the client's policy.
- Learn each traveler's preferences and hold them across every booking.
- Offer the right hotel when a traveler has a night away from home.
- Close the loop other agents leave open.
- Answer questions before they're fully asked.
- Share tips and tricks that turn a good file into a clean one.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
