VIP Corporate Travel Agent (US-Based, Remote)
About The Position
Encore Corporate Travel is hiring a US-based remote VIP Corporate Travel Agent to support demanding corporate travel clients. The agent manages bookings and changes across air, hotel, rail, and car, including name changes, date changes, and itinerary rebuilds, while working within each client’s travel policy and meeting individual traveler expectations. The role emphasizes building lasting relationships by anticipating travelers’ preferences, remembering relevant details, and delivering personalized service. The agent handles sensitive traveler information carefully, verifies travel documents, completes pre-checks, and advises on destination entry requirements. They are also a resource to colleagues, sharing knowledge and helping maintain high service standards across the team. Available schedules are Monday to Friday, either 8:30 a.m. to 5:30 p.m. ET or 10:00 a.m. to 7:00 p.m. ET. This is a fully remote position open to candidates residing in New Jersey.
Requirements
- 20 or more years of extensive travel industry experience, with demonstrated expertise in US domestic travel, international itineraries, fare rules, and loyalty program mechanics.
- Fluent written and verbal communication skills in English.
- Advanced, current knowledge of travel industry rules and processes, including document requirements and destination entry rules.
- Ability to guide travelers to resolutions efficiently and communicate persuasively and precisely with colleagues and other teams.
- Strong customer orientation and ability to build lasting relationships with travelers.
- Ownership of mistakes and willingness to correct them without waiting to be asked.
- Organizational discipline to manage multiple complex or dedicated accounts without missing details and to meet service level agreements on every interaction.
Nice To Haves
- Formal travel school training.
- Prior experience supporting dedicated or high-complexity accounts.
- Deep knowledge of US-based corporate travel programs and compliance requirements.
Responsibilities
- Manage VIP itineraries from start to finish, including international air, hotel, rail, and car reservations.
- Handle booking changes such as name changes, date shifts, and itinerary rebuilds within client travel policies and traveler expectations.
- Use and account for travelers’ relevant loyalty programs and preferences when making reservations.
- Complete document verification and pre-checks for each traveler.
- Advise travelers on destination entry requirements.
- Keep reservations compliant with client travel policies.
- Anticipate traveler needs and offer appropriate travel options, such as hotels when an air itinerary includes an overnight stay.
- Maintain careful handling of sensitive and private traveler information.
- Support colleagues by answering questions and sharing travel tips and processes.
- Manage multiple complex or dedicated accounts while meeting service level agreements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
