VIP Clientele Associate

Frank & Eileen•Los Angeles, CA

8d•$80,000 - $150,000

About The Position

The VIP Clientele Associate is the brand’s primary contact for top-tier customers and helps acquire and retain high-value clients. This sales role drives revenue through a personal portfolio of VIP clients by increasing their spending and purchase frequency, converting new arrivals and exclusives into sales, and identifying opportunities through virtual styling, events, and trunk shows. The associate also handles client service needs, including order status, returns, and exchanges. Success is measured against individual sales goals tied to ecommerce revenue and customer retention. The associate provides personalized service and styling, maintains client relationships, creates styling and product video content, and meets individual and team sales goals. The role also includes operational work and coordination with customer, product, and marketing teams to execute VIP events, gifting, and loyalty initiatives. On-site event work may be required.

Requirements

At least 5 years of sales or styling experience.
High school diploma or equivalent.
Current knowledge of fashion trends and competitors.
Strong verbal and written communication skills.
Confidence on camera.
Ability to collaborate effectively with cross-functional teams.
Ability to stand and walk for extended periods during VIP events and trunk shows.
Ability to lift, carry, and move up to 25 lbs, including garment bags, product, and display fixtures during event setup and breakdown.
Ability to bend, stoop, kneel, and reach to set up, merchandise, and break down event displays.
Manual dexterity to handle merchandise and work on a computer and phone for extended periods.
Comfort working on camera for virtual styling appointments and video content.
Flexible schedule, including nights and weekends for VIP events.
Demonstrated drive and perseverance, including following through and pursuing goals despite setbacks.
Customer focus, including building trust, adapting approaches to customer cues, and using customer insight to improve products and services.
Creativity and ability to generate original ideas and connect concepts.
Interpersonal savvy, including building effective relationships and diplomatically defusing tense situations.
Ability to learn quickly, experiment, and draw lessons from successes and failures.
Ability to adapt in a fast-paced environment and act decisively amid ambiguity.

Nice To Haves

Luxury retail experience preferred.
College degree preferred.
Knowledge of Microsoft Office, Google Workspace, Shopify, Full Circle, or other ERP systems preferred.

Responsibilities

Deliver white-glove service to a growing portfolio of VIP clients, communicating one-to-one through each client’s preferred channel with prompt, proactive, resolution-oriented communication.
Maintain the top-tier client list in partnership with the Head of Customer.
Host virtual styling appointments, curate head-to-toe looks suited to each client’s style and body type, and contact clients ahead of new assortments.
Serve as a trusted fashion advisor with in-depth knowledge of F&E’s current, past, and upcoming assortment, including sizing, features, value, and competitors.
Follow up consistently to close sales, manage customer service requests, and build lasting client relationships.
Create styling and product video content for clients and marketing channels.
Meet monthly individual and team sales goals.
Complete daily operational tasks, including purchases, invoicing, order status, returns, exchanges, and preorders, while maintaining service and F&E standards.
Execute VIP exclusive events and gifting with the Head of Customer, Product, and Marketing teams, including on-site event work as needed.
Support the Head of Customer in testing and shaping VIP loyalty offers and programs.