VIP Birthday Party Host

LEGOLAND ParksCarlsbad, CA
$18 - $18Onsite

About The Position

As a VIP Birthday Host, you will work closely with our VIP Experiences team and other areas of the Commercial team to deliver best-in-class service for our guests. You’ll help create incredible experiences through guest interaction, hosting events, assisting with VIP builds, and bringing LEGO® creativity to life. From birthday celebrations to corporate events, you’ll help ensure every VIP moment at LEGOLAND California Resort is unforgettable.

Requirements

  • Minimum 1-year Previous Guest Service Role Experience (equivalent experience will be considered).
  • Enjoys working directly with Guests and have experience in a guest focused role
  • Possess the ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated.
  • Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
  • Must enjoy working directly with Guests and have experience in a specialized, guest focused role.
  • Must be able to help facilitate workshops to large (15+) groups of people.
  • Must be able to deliver information and interact with guests in a conversational manner.
  • Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety.
  • Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
  • Must be willing to work flexible hours, including evenings and weekends, to support park operations.
  • Excellent fine motor skills to move tables, chairs, and other education supplies as needed.
  • Intermittent and prolonged standing and walking.
  • Must be able to lift upwards of 40 pounds.
  • Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise.
  • Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests.

Nice To Haves

  • Please consider whether you'll be able to travel to and from the Resort.

Responsibilities

  • Checking in guests for VIP Experience builds
  • Serving as a build assistant
  • Hosting LEGOLAND California birthday parties
  • Assisting with set up and break down of corporate events
  • Supporting additional commercial duties as needed
  • Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events
  • Use your energy and brilliance to energize and engage with guests in specialized experiences.
  • Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program.
  • Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
  • Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
  • Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
  • Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests.
  • Cross train in other subdivisions of the Resort– Admissions and Guest Services.
  • Other duties and support in other areas of the VIP Experience or Commercial department as required.

Benefits

  • Free tickets to Merlin attractions around the world
  • 30% discount in retail shops and restaurants
  • The chance to help create magical memories every single day
  • A fun, inclusive workplace where everyone belongs
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