Birthday Party Host

Bowl New England d/b/a Spare Time Entertainment • Windsor Locks, CT

1d • Onsite

About The Position

The Birthday Party Host is responsible for assisting with the planning and execution of birthday parties, ensuring a positive and memorable experience for guests. This role involves direct interaction with guests, coordination of party activities, and supervision of party staff. The host also plays a key role in managing food and beverage orders, handling payments, and maintaining the cleanliness and readiness of party areas.

Requirements

• High school diploma or equivalent preferred.
• 2+ years of guest service experience in a comparable field.

Responsibilities

• Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes.
• Plan and conduct training for new teammates and continued education for the veteran team.
• Provide supervision and support to the party staff to ensure efficient event execution.
• Meet with each party “parent” during the event so that you can proactively make changes as necessary to correct any potential issues.
• Aid in preparing party area & tables with required party supplies.
• Greet guests and escort them to the party area.
• Assist with the coordination of party activities times with guests and teammates within each department.
• Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back.
• Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable).
• Place food and beverage order into kitchen via paper order form or ringing through register.
• Ensure food and beverage orders are delivered in a timely manner. Aid in delivery to party area.
• Assist with dessert and encourage singing.
• Aid in event breakdown and clean up to be able to turn the areas over faster for other guests.
• Assist the front desk team with managing the birthday tab on the register.
• Collect birthday payments through the register and confirming any deposits have been applied to bill.
• Gather all required paperwork for the shifts.
• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED