VIP Birthday Party Host

LEGOLAND Parks•Carlsbad, CA

1d•$18 - $18•Onsite

About The Position

LEGOLAND California Resort is seeking an energetic, creative, and guest-obsessed individual to join their VIP Experiences team. As a VIP Birthday Host, you will be responsible for delivering best-in-class service and creating unforgettable family memories. This role involves guest interaction, hosting events, assisting with VIP builds, and bringing LEGO creativity to life. You will help ensure every VIP moment at LEGOLAND California Resort is memorable, from birthday celebrations to corporate events.

Requirements

Minimum 1-year Previous Guest Service Role Experience (equivalent experience will be considered).
Enjoys working directly with Guests and have experience in a guest focused role
Possess the ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated.
Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
Must enjoy working directly with Guests and have experience in a specialized, guest focused role.
Must be able to help facilitate workshops to large (15+) groups of people.
Must be able to deliver information and interact with guests in a conversational manner.
Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety.
Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
Must be willing to work flexible hours, including evenings and weekends, to support park operations.
Ability to travel to and from the Resort.
Excellent fine motor skills to move tables, chairs, and other education supplies as needed.
Intermittent and prolonged standing and walking.
Must be able to lift upwards of 40 pounds.
Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise.
Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests.
Able to consistently fulfil communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet)

Nice To Haves

Some shifts may fall into unsociable hours.

Responsibilities

Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events.
Use your energy and brilliance to energize and engage with guests in specialized experiences.
Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program.
Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences.
Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests.
Cross train in other subdivisions of the Resort – Admissions and Guest Services.
Other duties and support in other areas of the VIP Experience or Commercial department as required.
Checking in guests for VIP Experience builds
Serving as a build assistant
Hosting LEGOLAND California birthday parties
Assisting with set up and break down of corporate events
Supporting additional commercial duties as needed