VIP Ambassador
About The Position
The VIP Ambassador is responsible for handling all internal and external inbound calls related to VIP guests via phone, radio, on-screen chat, or other electronic means. This role also involves making outbound calls for marketing initiatives, managing reservations for various services, assisting with event logistics, evaluating player ratings for event access, and providing on-property goods and services within a specified limit. The VIP Ambassador will also book outside transportation and aviation services, manage requests from outside partners, and collaborate with internal departments to fulfill VIP player needs. Additionally, the role supports off-property functions and performs other duties as requested by management.
Requirements
- Must have working ability with Microsoft Word, Excel and Outlook
- Intermediate keyboard skills.
- Strong communication and administrative skills
- Must be 21 years or older
- High School diploma or equivalent
- Must have previous casino experience
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Nice To Haves
- One (1) year experience in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred
Responsibilities
- Answers all internal and external inbound calls related to VIP guests via phone, radio, on screen chat or other electronic means.
- Makes outbound calls as required by Marketing’s or Resort’s initiatives to book players for special events.
- Creates, facilitates, processes, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, aviation, hospitality services, and special casino events or concerts on or off property in accordance with training and departmental guidelines.
- Assists with printing, processing, collating, and distribution of concert tickets whether on or off property.
- Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
- Provides on property goods and services not to exceed $200 (i.e., Hotel room stays, dining, gift shop, etc.).
- Books outside transportation and aviation services.
- Manages requests from outside property partners.
- Works closely with Player Development, Host, Hospitality Services and National Marketing to book reservations and requests for VIP players.
- Assist with off property functions such as sponsorships, local, regional and statewide events as determined by the Marketing department.
- Perform other duties as requested by management
- Performs other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
