VIP Lounge Ambassador
Wynn Resorts•Las Vegas, NV
•Onsite
About The Position
The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards of service excellence, and embodying the Forbes Five-Star service philosophy that defines the Wynn brand.
Requirements
- Prior experience in luxury hospitality, VIP services, or high-end food & beverage environments preferred
- Strong interpersonal and communication skills with a polished, professional demeanor
- Proven ability to deliver exceptional customer service in a fast-paced, high-pressure environment
- Ability to anticipate guest needs and respond with urgency and attention to detail
- Knowledge of fine dining service standards, wine, spirits, and luxury amenities preferred
- Ability to maintain confidentiality and exercise sound judgment
- Flexible schedule, including evenings, weekends, and holidays
- Must meet grooming and appearance standards consistent with Wynn Las Vegas policies
- Candidates must be at least 21 years of age
Nice To Haves
- Multilingual abilities are a plus
- Experience working with VIP or high-net-worth clientele
- Strong problem-solving and conflict-resolution skills
- Team-oriented with the ability to collaborate across departments
- Passion for luxury hospitality and creating exceptional guest experiences
Responsibilities
- Provide warm, personalized greetings and establish rapport with VIP guests upon arrival
- Deliver attentive, discreet, and anticipatory service tailored to each guest’s preferences
- Maintain a thorough knowledge of lounge offerings, including premium beverages, culinary selections, and amenities
- Coordinate with internal departments (Hotel Operations, Casino Hosts, Food & Beverage, Security) to ensure a seamless guest experience
- Monitor lounge atmosphere, ensuring cleanliness, organization, and adherence to brand presentation standards
- Handle special requests, reservations, and guest concerns promptly and professionally
- Maintain confidentiality and discretion when interacting with high-profile guests
- Process transactions accurately, if applicable, and maintain proper documentation
- Ensure compliance with all health, safety, and alcohol service regulations
- Proactively identify opportunities to enhance guest satisfaction and loyalty
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
