VIP Host

PLAYSTUDIOS US, LLC•Las Vegas, NV

21h•Hybrid

About The Position

As our Sweepstakes VIP Host team continues to grow, we are seeking a motivated and player-focused VIP Host to join us. This is an exciting opportunity for an experienced host or relationship manager who thrives in a fast-paced, hybrid environment that blends digital engagement with real-world player interaction. The ideal candidate has a proven ability to maintain strong player relationships, driving high levels of engagement, retention, and long-term loyalty.

Requirements

2+ years of experience in player development, VIP hosting, customer success, or high-touch customer service (gaming, hospitality, or digital platforms preferred)
Desire to measurably influence the success of a growing company
Strong communication skills with the ability to build trust and rapport in a digital environment
Ability to communicate effectively with multiple teams across multiple functions
Data-driven mindset with experience tracking and acting on performance metrics
Ability to work well with off-site cross-functional teams
Adept at problem-solving and able to adapt quickly to changing business needs/timelines to make decisions and meet quality standards
Team player and self-starter with a high level of initiative
Passion and technical understanding of social and mobile games
Ability to travel to events 25% of the time

Nice To Haves

Experience in sweepstakes gaming, social casino, iGaming, or mobile-first platforms
Familiarity with VIP segmentation, bonus strategy, and promotional mechanics

Responsibilities

Maintain strong relationships with VIP players through personalized, consistent communication (email, in-app, and outbound outreach).
Build relationships with current players in ways that enhance customer loyalty and develop frequency of game activity and monetization
Increase player retention, engagement, and lifetime value through proactive outreach and service.
Identify opportunities to re-engage lapsed or declining players
Act as the voice of the player by sharing insights, feedback, and trends with internal teams.
Communicate on the brand in a supportive and engaging manner
Support virtual and in-person VIP events, creating memorable experiences that deepen player loyalty and brand affinity.
Educate the player base on sweepstakes compliance
Actively monitor Responsible Social Gaming and Anti-Money Laundering concerns to escalate these across the internal teams for review.