VIP Ambassador
About The Position
The VIP Ambassador is responsible for handling all internal and external inbound calls related to VIP guests via phone, radio, on-screen chat, or other electronic means. This role also involves making outbound calls for marketing initiatives and booking players for special events. The ambassador will create, facilitate, process, modify, or cancel reservations for various services including hotels, limousines, restaurants, aviation, hospitality services, and special casino events. Additionally, they will assist with printing and distributing concert tickets, evaluating player ratings to determine eligibility for marketing events and promotions, and providing on-property goods and services up to $200. The role includes booking outside transportation and aviation services, managing requests from outside property partners, and collaborating with Player Development, Host, Hospitality Services, and National Marketing to fulfill VIP player needs. The VIP Ambassador will also assist with off-property functions and perform other duties as requested by management.
Requirements
- Must have working ability with Microsoft Word, Excel and Outlook
- Intermediate keyboard skills.
- Strong communication and administrative skills
- Must be 21 years or older
- High School diploma or equivalent
- Must have previous casino experience
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Nice To Haves
- One (1) year experience in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred
Responsibilities
- Answers all internal and external inbound calls related to VIP guests via phone, radio, on screen chat or other electronic means.
- Makes outbound calls as required by Marketing’s or Resort’s initiatives to book players for special events.
- Creates, facilitates, processes, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, aviation, hospitality services, and special casino events or concerts on or off property in accordance with training and departmental guidelines.
- Assists with printing, processing, collating, and distribution of concert tickets whether on or off property.
- Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property.
- Provides on property goods and services not to exceed $200 (i.e., Hotel room stays, dining, gift shop, etc.).
- Books outside transportation and aviation services.
- Manages requests from outside property partners.
- Works closely with Player Development, Host, Hospitality Services and National Marketing to book reservations and requests for VIP players.
- Assist with off property functions such as sponsorships, local, regional and statewide events as determined by the Marketing department.
- Perform other duties as requested by management
- Performs other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
