Village General Manager

Campus Living Villages•Houston, TX

About The Position

The Village General Manager provides overall leadership and management of the Village, collaborating with the assigned VP or AVP of Operations and Head Office to achieve the business objectives of the Village and CLVus. The role oversees financial planning and performance, staff leadership, compliance, reporting, facilities and safety, marketing and sales, university relations, residence life, and community relations.

Responsibilities

Prepare, manage, recommend, and implement changes to the Village business plan to maximize profitability and achieve financial targets.
Make and manage strategic financial decisions, including budgeting, applicable reports, data analysis, and cash flow forecasting and management.
Recruit, train, supervise, and manage Village staff to deliver the highest possible customer service and comply with applicable policies and procedures.
Create a servant-leadership-based environment where employees can succeed; coach staff on performance improvement, provide opportunities to acquire and use new skills, and recognize accomplishments.
Know and consistently enforce the Village Handbook and Rules and Regulations; conduct regular staff meetings and maintain proactive, responsive staff communications.
Promote an environment in which Village staff understand they are part of CLV regionally and globally.
Ensure compliance with Village agreements, leases, contracts, CLV policies and procedures, and federal, state, and local requirements.
Identify and respond to Village HR issues, collaborating with Head Office Human Resources on legal compliance and consistent application of CLV policies and procedures.
Manage Village-level legal matters with support from Head Office legal counsel and ensure required postings are displayed in appropriate locations and on time.
Prepare and distribute daily, weekly, monthly, quarterly, and annual reports to owners, Head Office, and external stakeholders as required by legal agreements, including reports for the University and financial providers.
Establish and maintain a risk and incident log and implement a work order system for facility- and safety-related matters.
Ensure the facility is maintained to high standards and keep student safety and security the main operational priority.
Collaborate with facilities to monitor make-ready and consolidation plans, create contracts, request bids, monitor vendors, and communicate and document concerns.
Respond efficiently and effectively to emergencies and problem situations to protect residents’ safety and well-being.
Ensure Occupational Health and Safety procedures and policies are implemented throughout the residence.
Identify and pursue development opportunities at the Village site and in the immediate surrounding area.
Act as the primary university contact for negotiating opportunities, with support from the Corporate Office Development team.
Prepare, implement, and manage an annual marketing plan promoting the residences to the University and broader community.
Collaborate with the VP or AVP of Operations and Head Office Marketing Department as needed; keep the Village website and social media current and relevant.
Promote the Village to target markets and conference clients at appropriate times to maximize occupancy.
Develop and maintain strategic partnerships with University faculty and administrative staff and build relationships across university departments.
Seek opportunities to participate in university operations by volunteering for university committees and task forces, and work with the University toward an environment in which students can succeed.
Provide guidance and leadership to students, directly and through supervision of student residential staff.
Implement and maintain an active student life program incorporating direction and structure from Campus Living Villages’ Residence Life Program.
Establish a positive community presence to raise awareness of CLV, participate in community and university events, and participate in a community business association.