Vietnamese Medical Interpreter

Harbor Health Services, Inc.•Boston, MA

4d•$19 - $29•Onsite

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Vietnamese Medical Interpreter to join our team at the Daniel Driscoll-Neponset Health Center.

Requirements

High School Diploma or equivalent required, Bachelor’s Degree preferred
One year of experience as a Medical Interpreter preferred
Medical Interpreter Certification required with a minimum of 40 hours of interpreting training with oral and written testing component required.
Proven oral and written fluency in English as well as the target language
Proven knowledge of medical terminology (Tele Language Inc. assessment)
Proven customer service skills
Ability to work independently and as part of a team and in collaboration with other health professionals
Ability to appropriately prioritize workday demands
Basic skills in Microsoft Office 365 including Word, Excel and Outlook & Teams
Working knowledge of Medical Interpreter Standards of Practice, including medical interpreter ethics and code of conduct along with issues of cultural competence
Working knowledge of electronic health records and practice management systems preferred (OCHIN/EPIC)

Responsibilities

Provides interpretation between parties using target languages in accordance with Interpreter Code of Conduct and Ethics.
Ensures that the language of the patient is interpreted to the provider or other internal/external individuals as stated providing explanations as necessary and vice versa.
Provides explanation of colloquialisms and/or issues of cultural competence that may impact visit as requested by provider or patient.
Explains health center resources, office protocols, and limitations to clinicians and patients.
As required, writes letters/notes for patients, providers and vendors in target language.
Serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
Seeks clarification on issues to ensure interpretation is correct.
Adheres to interpreter schedule and arrives for scheduled appointments in a timely manner.
As appropriate, schedules appointments for patients with the Patient Access Representatives.
Follows up with providers or other health care professionals in a timely manner while reviewing taskbox, voicemail, etc.
Documents pertinent data into the Electronic Medical Record within 24 hours of its occurrence as per protocol.