Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC•McClellan Place, CA
•Remote
About The Position
TTEC is seeking a Vietnamese-English Bilingual Healthcare Customer Service Representative to work remotely from California. In this role, you will support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You will be the difference between their customer experience being just average or an exceptional one.
Requirements
- At least 6 months of customer service experience
- Bilingual in English and Vietnamese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Responsibilities
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
