Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC•McClellan Place, CA

4d•Remote

About The Position

TTEC is seeking a remote Russian-English Bilingual Healthcare Customer Service Representative in California. This role involves supporting consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. The representative will be the difference between an average or exceptional customer experience. The company culture is described as amazing, with a focus on purpose, team, and community.

Requirements

At least 6 months of customer service experience
Bilingual in English and Russian
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Nice To Haves

Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Responsibilities

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches