Arabic-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC • McClellan Place, CA

4d • Remote

About The Position

TTEC is seeking a remote Arabic-English Bilingual Healthcare Customer Service Representative to join their team in California. This role involves supporting consumers by addressing their healthcare benefit needs, resolving questions, and providing an exceptional customer experience. The position is fully remote and requires a passion for helping others and providing peace of mind.

Requirements

• At least 6 months of customer service experience
• Bilingual in English and Arabic
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer’s needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)

Nice To Haves

• Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Benefits

• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED