Video Teller - Downtown Birmingham

AmFirst Career • Birmingham, AL

8d • Onsite

About The Position

The Video Teller provides real-time teller assistance to members from AmFirst’s Downtown Birmingham Corporate Office through video transmission via an Interactive Teller Machine (ITM). The role processes a variety of financial transactions and provides professional, prompt, courteous service while respecting member confidentiality. Multiple schedule options are available.

The position requires working with multiple software programs concurrently and communicating with more than one member simultaneously. The Video Teller follows Credit Union policies and procedures, completes end-of-day balancing, adheres to security, audit, and compliance requirements, and identifies opportunities to recommend products and services that meet members’ needs. The work is performed in a cube environment, with most of the time spent sitting at a desk using video equipment to interact with members.

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Excellent written and verbal communication and interpersonal skills to interact professionally and effectively with members through video transmission equipment.
• Comfortable, professional, and friendly on camera.
• Ability to prioritize tasks, handle competing and changing priorities, and meet deadlines.
• Accurate, detail-oriented, and organized.
• Good knowledge and understanding of Credit Union products, services, policies, and procedures.
• Good knowledge and understanding of regulatory compliance relevant to the job, including Reg CC and CTR requirements.
• Good knowledge and understanding of the Credit Union computer systems and software programs required for the job.
• Ability to use multiple software applications simultaneously.

Responsibilities

• Process financial transactions through the ITM, including deposits, payments, transfers, and withdrawals.
• Obtain proper endorsements and identification and follow Credit Union policies and procedures.
• Use multiple software programs concurrently and communicate with more than one member simultaneously.
• Provide professional, prompt, courteous service and exercise due diligence regarding transaction validity.
• Perform end-of-day balancing according to procedures.
• Adhere to security, audit, and compliance requirements.
• Recognize opportunities to promote Credit Union products and services that meet members’ needs.
• Maintain friendly, professional, personal service to members and employees, with a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal daily errors.
• Maintain dependable attendance and timeliness, and a professional work environment and businesslike appearance.
• Perform other job-related duties as assigned.

Benefits

• Extensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED