Video Teller - Downtown Birmingham

AmFirst • Birmingham, AL

1d • Onsite

About The Position

AmFirst’s Video Teller provides real-time teller assistance to members from the Downtown Birmingham Corporate Office through video transmission via an Interactive Teller Machine (ITM). The role performs a variety of financial transactions while providing professional, prompt, and courteous service and protecting member confidentiality. The position is in-office, with multiple schedule options available.

The Video Teller processes transactions such as deposits, payments, transfers, and withdrawals; verifies endorsements and identification; and follows Credit Union policies and procedures. The role uses multiple software programs concurrently and may communicate with more than one member at a time. It also performs end-of-day balancing, follows security, audit, and compliance requirements, and recognizes opportunities to recommend Credit Union products and services that meet members’ needs.

Success is measured by friendly and professional service, maintaining a Quality Loop score of 6.7 or higher, accurate transaction processing and balancing, appropriate product recommendations, dependable attendance and punctuality, and maintaining a professional work environment and appearance.

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Excellent written and verbal communication and interpersonal skills to interact professionally and effectively with members via video transmission equipment.
• Comfort and professionalism on camera, with a friendly demeanor.
• Ability to prioritize tasks, handle competing and changing priorities, and meet deadlines.
• Accuracy, attention to detail, and organizational skills.
• Good knowledge and understanding of Credit Union products, services, policies, and procedures.
• Good knowledge and understanding of regulatory compliance relevant to the role, including Reg CC and CTR requirements.
• Good knowledge and understanding of the Credit Union computer systems and software programs needed to perform job duties.
• Ability to use multiple software applications simultaneously.

Responsibilities

• Process deposits, payments, transfers, withdrawals, and other financial transactions through video transmission via the Interactive Teller Machine (ITM).
• Obtain proper endorsements and identification and follow Credit Union policies and procedures.
• Work with multiple software programs concurrently and communicate with more than one member simultaneously.
• Provide professional, prompt, courteous service while exercising due diligence to validate transactions and respecting member confidentiality.
• Perform end-of-day balancing according to procedures and adhere to security, audit, and compliance requirements.
• Recognize opportunities to promote Credit Union products and services that meet members’ needs.
• Perform other job-related duties as assigned.
• Maintain a Quality Loop score of 6.7 or higher, accurately post and balance transactions, maintain dependable attendance and timeliness, and maintain a professional work environment and businesslike appearance.

Benefits

• Extensive benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED