Video Teller

Great Southern Bank • Springfield, MO

2d • $16 - $17 • Onsite

About The Position

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

The Video Teller is responsible for providing a variety of customer service functions and financial transactions via Live Teller ATMs. Responsible for balancing each day’s transactions, verifying transaction totals, maintaining a strong working knowledge of all bank products, and performing a variety of additional customer service functions while maintaining confidentiality of customer information.

Requirements

• High school diploma or GED
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide using all forms of measurement

Responsibilities

• Processes all Live Teller ATM transactions via video interaction efficiently and accurately while providing exemplary customer service and representing the bank in a courteous and professional manner. Transactions are processed utilizing telephone headset, camera, and remote Live Teller ATM equipment.
• Responsible for answering customer and account questions and providing support for customers utilizing the Live Teller ATM.
• Completes all reports, department functions, special projects, and additional duties as assigned.
• Ensures effective implementation of bank security policies and procedures, and completes annual training include BSA, fraud and security training.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED