Video Team Operator
About The Position
At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Requirements
- 1+ year of customer service experience strongly preferred
- Strong attention to detail is a must
- Must be able to type, write, and speak English
- Must be able to use technology efficiently for an extended amount of time
- Minimum of 16 working hours per week
- Shift (10pm-7am or 2pm-10pm) but we are flexible with start and end times
Nice To Haves
- 1 Year of phone customer service
- 1 Year of security experience
- Bilingual is a plus
Responsibilities
- Process video alarm signals quickly, accurately and professionally
- Provide a high level of detail through the ticketing process
- Learn and use new software to complete multiple tasks
Benefits
- Fully paid, hands-on training
- Free mental health assistance for you and your family
- Great 401(k) retirement plan with company match
- Competitive tuition reimbursement and continued learning opportunities
- TONS of growth opportunities
- NO SALES or Surveys, just helping people and protecting property!
- A FUN team, company parties, work-life balance, weekly pay days, and more!
- Competitive compensation and opportunities to share in our success
- Comprehensive health benefit plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave designed to support all parents and caregivers
- Wellbeing and lifestyle perks to support personal growth, connection, and balance
- Generous PTO so you can recharge, give back, and take care of what matters most
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
