Video Security Technician

Private Label Staff • Hampton, VA

4d • $23 - $26

About The Position

We are seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance. The role is field-focused and involves diagnosing and correcting camera and connectivity issues, supporting repairs and replacements, assisting with security-system projects, and maintaining the reliable operation of installed video infrastructure. Strong low-voltage cabling skills are highly desirable and may offset gaps in product-specific experience when paired with proven IP-camera and electronic-security troubleshooting ability.

The technician will maintain Bosch IP cameras and related video-system components, support Bosch Video Management System activities at the field-technician level, and coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when issues require escalation. The role also includes preventive maintenance, project support, cabling and network troubleshooting, testing, documentation, and compliance with site safety, customer security, infection-control, occupied-facility, and Federal facility access procedures. Scheduled after-hours maintenance or project work may be required.

Requirements

• Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
• Demonstrated ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
• Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
• Working knowledge of structured cabling practices, copper termination/testing, labeling, pathways, and telecommunications-room patching.
• Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
• Strong customer-service and documentation skills, with the ability to work independently and escalate appropriately.
• High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
• Public Trust Clearance is required.

Nice To Haves

• Bosch experience is strongly preferred.
• Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
• Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
• Prior experience working with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
• Experience with other enterprise video platforms or camera manufacturers.
• Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems.
• BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
• CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
• OSHA 10, lift certification, or other relevant field-safety training.
• NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications.
• Strong low-voltage fundamentals, IP networking knowledge, and ability to learn the installed Bosch environment.

Responsibilities

• Provide field troubleshooting and operational maintenance for Bosch IP cameras, including fixed and PTZ devices, mounts, housings, power, network connectivity, and related video-system components.
• Diagnose camera outages, intermittent video, image-quality issues, PTZ/control problems, PoE and power faults, network-link issues, damaged cabling or connectors, device configuration issues, and other common field conditions.
• Remove, repair or replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware in accordance with approved work orders and manufacturer guidance.
• Support Bosch Video Management System (BVMS) and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording and connectivity checks, alarm/event verification, and collecting diagnostic information for escalation.
• Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when faults extend beyond field-level repair or require software or server engineering.
• Perform preventive maintenance inspections, condition assessments, cleaning, connection checks, authorized firmware/configuration verification, and documentation of recurring or lifecycle-related issues.
• Support security-camera projects, including surveys, device replacement, relocations, new installations, camera-coverage verification, commissioning, and post-installation testing.
• Install and troubleshoot low-voltage infrastructure such as Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
• Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; isolate whether a failure relates to the device, cabling, switch-port/power, configuration, or upstream system.
• Maintain accurate ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts and material requirements for corrective work.
• Follow site safety, customer security, infection-control and occupied-facility procedures, and Federal facility access requirements.
• Support scheduled after-hours maintenance or project work when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED