Video Review Lead
About The Position
The Test Security Video Review Lead coordinates day-to-day video review operations to ensure exam sessions are assessed accurately, consistently, and efficiently while maintaining exam integrity. The role serves as a subject matter expert for review processes, supports and coaches team members, evaluates escalated cases, and drives continuous improvement across the exam security program. The position may be performed remotely within the United States. The role works with internal teams and external partners on review outcomes, escalations, and exam security matters, and supports reporting, team initiatives, process enhancements, and special projects.
Requirements
- High school diploma or GED equivalent required.
- At least 3 years of experience in exam security, video review, compliance, quality assurance, or a related operational environment.
- Strong analytical, critical-thinking, and problem-solving skills, including the ability to evaluate complex situations, identify trends and risks, and make sound, consistent decisions.
- Ability to coach, train, and support team members while promoting quality, accountability, and continuous improvement.
- Excellent organizational and communication skills, including the ability to manage competing priorities and collaborate effectively across teams and stakeholders.
- Ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.
- Proficiency working across multiple systems and tools, with experience supporting process improvement initiatives, performance metrics, and operational workflows.
Nice To Haves
- Associate or bachelor’s degree in business administration, Operations Management, Data Analytics, or a related field.
- Previous lead, coaching, mentoring, or quality-focused experience.
Responsibilities
- Lead and coordinate daily video review operations, including prioritizing and assigning review workloads.
- Evaluate escalated exam sessions and determine appropriate actions related to potential exam integrity concerns.
- Coach, train, and mentor video reviewers to promote accuracy, consistency, and adherence to best practices.
- Monitor review quality and provide ongoing feedback to support continuous improvement.
- Track productivity and quality metrics and support audit and compliance activities.
- Collaborate with internal teams and external partners regarding review outcomes, escalations, and exam security matters.
- Maintain and improve review workflows, documentation, procedures, and tracking systems.
- Support reporting, team initiatives, process enhancements, and special projects as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- 401(k) with company match
- Paid time off
- Parental leave
- Employee assistance program
- Wellness programs such as Headspace and Airvet
- Charitable matching program
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
