Video Lottery Terminal Attendant - Part Time (Shift Times: 4:30pm-11pm or 6:30pm-1am)

JACK Entertainment • N Randall, OH

1d

About The Position

The Video Lottery Terminal Attendant provides efficient guest service to VLT guests and continually monitors machines to support maximum operating efficiency. The attendant creates an upbeat, high-energy entertainment environment, helps guests understand games and VLT floor functionality, responds to service requests, and resolves complaints with urgency and empathy. The role also involves handling money and paperwork accurately, paying jackpots, completing player buy-ins, and reconciling the bank or wallet at the end of the shift.

The attendant maintains clean, secure, and well-maintained VLT areas; corrects minor machine malfunctions; and participates in machine upgrades and new initiatives. The role promotes JACK amenities, property events, and JACK Rewards, while staying informed about changing promotions and services. The attendant follows applicable gaming regulations and company policies, maintains a valid gaming license, supports age-restriction compliance through Project 21, and works with other departments to promote property-wide initiatives. Shift options listed are 4:30 p.m.–11 p.m. or 6:30 p.m.–1 a.m.

Requirements

• High school diploma or equivalent required.
• Basic data-entry and computer skills.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to respond to common customer and employee inquiries or complaints.
• Willingness to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Ability to lift, push, pull, and carry; turn a key constantly; and stand, walk, and maneuver around the Racino VLT area for long periods.
• Ability to bend, crouch, kneel, and twist.
• Ability to handle a stressful environment and tolerate bright lights and high noise levels.
• Ability to lift and carry up to 40 pounds.
• Ability to obtain an Ohio Lottery Commission license.

Nice To Haves

• Previous money-handling experience preferred.

Responsibilities

• Provide efficient guest service and continually monitor VLT machines for maximum operating efficiency.
• Patrol assigned sections and look for opportunities to surprise and delight guests.
• Create a fun, high-energy VLT entertainment experience by celebrating wins and building players’ perception of luck.
• Maintain attentive, upbeat, and enthusiastic behavior during guest interactions and deliver guest interactions in line with company-trained initiatives.
• Explain VLT floor functionality, including Fast Cash and ticket-in/ticket-out.
• Prioritize and respond to service requests involving VLT dispatch, candle lights, radio calls, and customers in accordance with department service standards.
• Verify and countersign hand-paid jackpots.
• Resolve guest complaints using Service Recovery with urgency, empathy, and approved levels of authority.
• Keep VLT areas clean, secure, and well maintained.
• Correct minor machine malfunctions, including coin jams, printer errors, bill validator issues, and VLT light repairs.
• Participate in VLT machine upgrades and implementation of new initiatives.
• Follow regulatory, departmental, and company policies ethically, including federal and state gaming laws and guidelines; ensure required gaming licenses remain valid and up to date.
• Maintain monetary and paperwork accuracy within department standards.
• Pay jackpots accurately, perform buy-in transactions with VLT players, and count down and reconcile the bank or wallet at shift end.
• Promote and cross-sell JACK brand amenities and property events.
• Build the customer base by opening new accounts and promoting JACK Rewards.
• Stay informed about promotional events and services, and maintain in-depth game knowledge to proactively explain games to customers.
• Offer participation in team-building Buzz sessions to exchange information about property events and improve guest service and department survey scores.
• Support compliance with state-mandated age restrictions through Project 21.
• Endorse JACK Entertainment’s business objectives, ethics, and values and act in accordance with the Code of Commitment.
• Partner with other departments and functions to understand and promote property-wide initiatives and programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED