Video Lottery Terminal Attendant - Part Time (Shift Times: 4:30pm-11pm or 6:30pm-1am)

JACK Entertainment • Warrensville Heights, OH

2d

About The Position

The Video Lottery Terminal (VLT) Attendant provides guest service and monitors VLT machines to support efficient operation and a high-energy entertainment experience. The attendant responds to service requests, explains games and VLT floor functionality, resolves guest complaints, and promotes JACK amenities, events, and rewards. The role also includes jackpot payments, player transactions, end-of-shift cash reconciliation, basic machine troubleshooting, and maintaining clean and secure VLT areas. The attendant must follow company and regulatory policies, including Ohio gaming requirements, and obtain an Ohio Lottery Commission license.

Requirements

• Basic data-entry and computer skills.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to respond to common customer and employee inquiries or complaints.
• Willingness to work non-traditional days and hours.
• Well-groomed and professional appearance.
• Ability to lift, push, pull, and carry; lift and carry up to 40 pounds.
• Ability to turn a key constantly.
• Ability to stand, walk, and maneuver around the Racino VLT area for long periods.
• Ability to bend, crouch, kneel, and twist.
• Ability to handle a stressful environment and tolerate bright lights and high noise levels.
• High school diploma or equivalent required.
• Ability to obtain an Ohio Lottery Commission license.

Nice To Haves

• Previous money-handling experience.

Responsibilities

• Provide efficient guest service and continually monitor VLT machines for efficient operation.
• Patrol assigned sections and look for opportunities to delight guests.
• Create a fun, high-energy VLT experience by celebrating wins and building players’ perception of luck.
• Maintain attentive, upbeat, and enthusiastic conduct during guest interactions.
• Develop customer loyalty through company-trained guest interaction initiatives.
• Explain VLT floor functionality, including Fast Cash and ticket-in/ticket-out.
• Prioritize and respond to VLT dispatches, candle lights, radio calls, and customer requests according to service standards.
• Verify and countersign hand-paid jackpots.
• Resolve guest complaints using approved Service Recovery authority with urgency and empathy.
• Keep VLT areas clean, secure, and well maintained.
• Correct minor machine malfunctions, including coin jams, printer errors, bill-validator issues, and VLT light repairs.
• Participate in VLT machine upgrades and implementation of new initiatives.
• Follow regulatory, departmental, and company policies and keep required gaming licenses valid and up to date.
• Maintain accurate monetary records and paperwork.
• Pay jackpots, perform player buy-in transactions, and count down and reconcile the bank or wallet at the end of the shift.
• Promote JACK brand amenities and property events through cross-selling.
• Open new customer accounts by promoting JACK Rewards.
• Stay informed about changing promotions and services.
• Maintain in-depth game knowledge and explain games to customers proactively.
• Offer participation in team-building Buzz sessions to share property-event information and improve guest service and department survey scores.
• Support Project 21 and state-mandated age restrictions.
• Endorse JACK Entertainment’s business objectives, ethics, and values, and act in accordance with the Code of Commitment.
• Partner with other departments and functions to understand and promote property-wide initiatives and programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED