Video Communications Engineer

Advocate Health and Hospitals Corporation • Wake Forest, NC

6d • Onsite

About The Position

The Video Communications Engineer will be responsible for supporting all Advocate Health locations, navigating Service Now for ticket resolution within SLA intervals, and collaborating with senior engineers. This role involves understanding procedural documentation, recommending process improvements, and facilitating end-user training. The engineer will also collaborate with teams and vendors on technology solutions, define project scope, gather requirements, and lead the implementation of new video conferencing, Telehealth, and Digital Media services. Key responsibilities include configuring Cisco and Polycom UC infrastructures, operating AV control systems and codecs, designing AV conference room technologies, managing video conference databases, and performing system upgrades and maintenance. The role requires maintaining knowledge of current and emerging technologies and introducing them to stakeholders.

Requirements

• Minimum of 3 years experience in Video Communications.
• Strong written and verbal communications
• Strong research, analysis, design skills
• Strong understanding of infrastructure components and programming requirements for those components
• Able to create basic architectural design documentation with some supervision
• Able to participate and interact with various teams during solution selection, design session
• Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies

Nice To Haves

• Microsoft Certified Professional Certification
• BS in Computer Science, IT or related
• 5 years of video communications experience

Responsibilities

• Ability to travel to and support all Advocate Health locations.
• Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals.
• Engage Senior level engineer as needed.
• Ability to understand procedural documentation and offer insightful process improvement recommendations.
• Facilitate and deliver end-user training to enhance user adoption and proficiency.
• Identify opportunities to streamline and enhance the training process, improving the overall user experience
• Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
• Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance.
• Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers.
• Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services.
• Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures.
• Operation of Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment.
• Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business.
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users.
• May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
• Perform various system upgrades and preventative maintenance tasks.
• Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.

Benefits

• Comprehensive suite of Total Rewards
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level