Video & Accessibility Services Specialist

University of Vermont • Burlington, VT

2d

About The Position

This position plays a critical role in ensuring that university events and instructional environments are both technically robust and accessible. The position is housed within University Event Services (UES) and works in close partnership with the Office of Accessibility Services (OAS), which provides strategic guidance related to accessibility compliance and service delivery. Under the general direction of the Event Production and Technical Manager within University Event Services (UES), serve as the primary point of contact for general video services and technical integration of Communication Access Realtime Translation (CART) and American Sign Language (ASL) services in support of instruction, events, and public programming. Oversee accessibility-related event equipment and consult with faculty, staff, and students on their specific needs, considering and leveraging existing room technology capabilities and best practices. Work independently to collect event information and coordinate technical needs for events requesting recording, livestreaming, CART, and/or ASL services. Assist the UES Technical Event Support Coordinator in managing and operating large scale virtual and hybrid events across campus as needed. Use judgment in prioritizing work activities and determining solutions to meet client’s event needs. Utilize software (Zoom, Microsoft Teams, EMS, Outlook, video editing software, etc.) and effective customer service, interactive coordination, communication and professionalism to support clients. Maintain technical inventory and make recommendations to promote optimum utilization of services, software, and hardware. Perform general and scheduled maintenance on equipment as needed. Actively reinforce, encourage and participate in initiatives that promote safety first. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability, and delivering great customer experiences.

Requirements

• Proficiency in video services and technical integration of CART and ASL services.
• Ability to oversee accessibility-related event equipment.
• Consultation skills for faculty, staff, and students regarding their specific needs.
• Ability to work independently to collect event information and coordinate technical needs.
• Experience managing and operating virtual and hybrid events.
• Judgment in prioritizing work activities and determining solutions.
• Proficiency in software such as Zoom, Microsoft Teams, EMS, Outlook, and video editing software.
• Effective customer service, interactive coordination, communication, and professionalism.
• Ability to maintain technical inventory and make recommendations.
• Ability to perform general and scheduled maintenance on equipment.
• Understanding of safety initiatives.
• Commitment to learning and practicing principles of social justice and inclusion, environmental sustainability, and delivering great customer experiences.
• Thorough understanding on the function of personal computing devices and their relationship with event technology equipment pertaining to Microsoft Windows, Apple’s MacOs and iOs.

Nice To Haves

• Demonstrated experience in supporting at least one multimedia application (Final Cut X, Adobe Premier, iMovie).
• Experience managing and working with caption encoders and software.
• Crestron and/or Extron hardware certification.
• Knowledge of working in an academic environment.
• Vocational, technical training, or equivalent experience in relevant audiovisual fields.
• Experience using broadcasting/recording equipment such as the NewTek TriCaster, vMix, OBS, and other equipment or streaming protocols including RTMP, etc.

Responsibilities

• Serve as the primary point of contact for general video services and technical integration of Communication Access Realtime Translation (CART) and American Sign Language (ASL) services in support of instruction, events, and public programming.
• Oversee accessibility-related event equipment and consult with faculty, staff, and students on their specific needs, considering and leveraging existing room technology capabilities and best practices.
• Collect event information and coordinate technical needs for events requesting recording, livestreaming, CART, and/or ASL services.
• Assist in managing and operating large scale virtual and hybrid events across campus as needed.
• Prioritize work activities and determine solutions to meet client’s event needs.
• Utilize software (Zoom, Microsoft Teams, EMS, Outlook, video editing software, etc.) and effective customer service, interactive coordination, communication and professionalism to support clients.
• Maintain technical inventory and make recommendations to promote optimum utilization of services, software, and hardware.
• Perform general and scheduled maintenance on equipment as needed.
• Reinforce, encourage and participate in initiatives that promote safety first.
• Engage in learning and practicing principles of social justice and inclusion, environmental sustainability, and delivering great customer experiences.

Benefits

• Shift differential applies to hours as explained in collective bargaining agreement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed