Specialist, Advising & Accessibility

Northcentral Technical College•Wausau, WI

2d•Onsite

About The Position

The Advising and Accessibility Specialist serves as the point of first contact for the Advising and Transfer Center. This position provides high-level administrative support for the Advising and Access and Accommodations teams while triaging student needs, managing intake processes, and ensuring efficient workflow across both service areas. This role assesses walk-in and virtual inquiries, determines the appropriate next steps, and directs students to the correct advisor or accommodation specialist. The position plays a critical role in maintaining service efficiency and enhancing the student experience.

Requirements

Associate's Degree (or Equivalent)
Two years of post-secondary education appropriate to the position responsibilities, or equivalent knowledge and skills gained through occupational experience.
Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.
Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.
Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.
Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.
Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Nice To Haves

Experience in academic advising, disability services, or student support environments and knowledge of ADA/504 compliance basics preferred.

Responsibilities

Serve as the primary point of contact for the Advising and Transfer Center, processing walk-in, phone, and virtual inquiries.
Assess student needs and determine appropriate routing (advisor, immediate issue resolution, or appointment scheduling).
Prioritize urgent student matters and escalate time-sensitive concerns appropriately.
Provide accurate information regarding advising processes, transfer procedures, and accommodations policies.
Manage daily student traffic flow to maximize staff efficiency and minimize wait times.
Offer functional support to assist students in self-service activities that include self-enrollment and self-referral to campus resources.
Coordinate appointment scheduling and calendar management for advising staff, vetting student appointments as necessary.
Maintain records, reports, and documentation within institutional systems.
Support outreach initiatives, registration campaigns, and student communications.
Prepare materials for advising workshops, orientations, and events.
Assist with intake processes for students requesting accommodations, coordinating appointments and gathering appropriate documentation.
Maintain confidential records in compliance with FERPA, ADA, and institutional policies.
Support tracking of accommodation requests and documentation timelines.
Assist with client reporting to support grant-related activities.
Utilizes AI and emerging technologies, as appropriate, to enhance daily workflow efficiency, improve service delivery, and support accurate and timely completion of responsibilities in alignment with institutional guidelines.
Support data tracking related to student volume, service trends, and response times.
Assist with special projects and cross-functional initiatives within Student Services.
Maintain shared resources, digital forms, and office communications.
Staff may be called upon to assist with tasks or projects in other areas of Student Services and the College as needed in support of institutional goals and student success.
Occasional evening and/or weekend hours may be required to support student needs, college events, and operational success.
Occasional travel to regional campuses or Centers of Excellence may be required to meet support students, ensure adequate coverage, and participate in training or other operational activities.