Victim Witness Generalist

Arapahoe County•Greenwood Village, CO

2d•$24 - $36•Onsite

About The Position

A Victim Witness Generalist performs semi-complex telephone and in-person work with crime victims and witnesses involved in court matters to minimize the negative effects of the criminal justice system. The role supports deputy district attorneys in prosecuting criminal cases by maintaining accurate victim coding and notifications, communicating with victims and law enforcement personnel, identifying victims eligible for restitution, and connecting victims and witnesses with appropriate specialists or community resources. The position prepares victim notifications required under the Victim Rights Act, supports victims and witnesses at the courthouse, processes restitution materials, and provides information about court processes and case status. Work is generally performed in a standard office environment. The role requires a high school diploma or GED and one year of experience in crime victim services or the judicial or legal sector, or an equivalent combination of education and work experience.

Requirements

High school diploma or GED.
One year of experience in crime victim services or the judicial or legal sector; equivalent combinations of education and work experience may be considered.
Ability to develop knowledge of the criminal justice system, legal and court procedures and terminology, and victimization issues.
Ability to learn and apply relevant guidelines and statutes, including victim compensation policy, Colorado Revised Statutes, Victim Rights enabling legislation, bond hearings, subpoena requests, and restitution issues.
Ability to provide criminal justice system education, case-status information, court support, and referral services to victims.
Ability to respond sensitively to the needs of victims and witnesses while working within the criminal justice system.
Ability to become familiar with community agencies and resources.
Ability to operate standard office equipment and develop working knowledge of word processing and database programs, including Word, email, and Action, as well as Blackstone case downloads and victim notification procedures.
Ability to organize, prioritize, and plan work; manage substantial detail and volume; and perform under pressure in stressful situations with courtesy and tact.
Ability to maintain referral and case-status information and establish effective working relationships with supervisors, coworkers, attorneys, law enforcement personnel, the public, victims, witnesses, and clients.
Effective oral and written communication skills.
Demonstration of the behavioral competencies required for all Arapahoe County Government positions: accountability, accessibility, inclusivity, and integrity.
Successfully pass pre-employment testing, including an acceptable motor vehicle record and background check.
Possess a valid Class R Colorado Driver’s License or be able to obtain one within two weeks of appointment.
Complete required fingerprinting and Colorado Bureau of Investigation background check for security clearance.

Responsibilities

Prepare and send victim notification letters required by the Victim Rights Act, including relevant documents and brochures.
Provide a secure courthouse waiting room for victims and witnesses, record their appearances, and assist as needed.
Handle incoming calls and walk-ins, triage requests, and connect individuals with appropriate personnel.
Review new case filings for Victim Rights Act compliance and maintain victim-rights coding and notifications.
Maintain law enforcement personnel contact information, schedules, and availability related to court subpoenas.
Communicate with deputy district attorneys and Victim Witness Specialists about law enforcement personnel availability and status for court hearings.
Review and process Victim Impact Statements to identify victims eligible for restitution.
Contact crime victims to obtain restitution figures, receipts, and supporting documentation.
Prepare electronic restitution summaries, orders, and motions with supporting documentation for deputy district attorneys by required deadlines.
Provide resource referrals to victims upon request.