Victim Services Client Support Coordinator

Strathcona County•Sherwood Park, AB

9d•Onsite

About The Position

The Victim Services Client Support Coordinator (Client Services Coordinator) provides support to victims of crime and tragedy in the aftermath of a crisis event, in accordance with governing legislation, RCMP Memorandum of Understanding (MOU) and Strathcona County policies. This position helps support the organization in meeting expectations for timely and effective service delivery. The goal is to support RCMP members by helping individuals referred to Strathcona County Victim Services cope in the longer term by relieving distress, supporting personal autonomy and restoring self-reliance.

Requirements

Bachelor’s Degree in a Human Services field (e.g.: Social Work) with an understanding of crisis response and trauma informed practice
Minimum of 5 years related client service experience
Understanding of the Alberta Criminal Justice System
Excellent verbal and written communication with strong documentation skills
Demonstrated interpersonal skills with a professional and friendly demeanour
Keen attention to detail
Strong relationship building skills with a collaborative approach for working within the community
Computer skills – must be proficient with Microsoft Office suite
Ability to obtain RCMP Enhanced Reliability Security Clearance
Reliable personal transportation is required
Ability to respond to crisis/trauma incidents 24/7, participate as a staff member/team lead of the on-call crisis response schedule

Nice To Haves

Bachelor’s Degree in a Human Services field (e.g.: Social Work) is preferred
preferably with individuals who have experience with crisis/trauma
Living within 20 minutes of Strathcona County RCMP detachment is considered an asset

Responsibilities

Provide in-person on-scene, detachment, hospital crisis intervention with the victim's consent and at the request of first responders and community agencies
Conduct needs assessments with clients with an emphasis on trauma-informed care and develop personal service/safety plans with clients, providing enhanced services to vulnerable clients
Provide referrals to appropriate community and government support services
Provide follow up with clients not involved in the criminal justice system
Provide one on one support to clients before, during and after court proceedings
Work with Crown Prosecutors and other agencies to educate, assist, and support victims and witnesses during the criminal court process
Work with response advocates and court volunteer advocates to ensure clients are supported
Ensure all contacts with clients are properly documented, maintain adequate and accurate statistical data for ongoing evaluation, as well as participate in survey and research projects

Benefits

Competitive salary and comprehensive benefits package
Extended health and dental coverage
Health and wellness spending account
Life and disability insurance and critical illness programs
Retirement and pension programs
Paid and unpaid leave programs
Earned day off program
Employee and family assistance program
Commitment to employee development, through internal and external training and development opportunities
Well-being programs and a safety culture focused on physical and psychological health in the workplace