Vice President - Global Fund Services Operations Service Delivery

JPMorgan Chase & Co. • Boston, MA

13h • $118,750 - $185,000

About The Position

JPMorganChase is hiring a Vice President for Global Fund Services Operations Service Delivery. The role leads fund servicing operations, applying expertise in fund accounting and administration to deliver high-quality service. The Vice President manages a diverse team, interprets customer needs, identifies trends, and develops solutions, while making decisions about operations and financial management.

The position oversees service delivery to clients in partnership with technology, operations, and product teams, with a focus on oversight, reporting, and issue resolution. It communicates status updates and key performance indicators to senior management to support escalation and prioritization of client issues. The role also builds relationships across the fund services organization to strengthen client focus and service quality, and contributes to strategic planning, stakeholder management, and conflict resolution.

Requirements

• At least 7 years of experience in fund accounting and administration, focused on maintaining accurate securities records.
• Demonstrated ability to manage a diverse team, foster a positive work environment, and drive team performance.
• Advanced proficiency in process automation, with experience implementing initiatives to enhance operational efficiency.
• Strong experience in strategic planning and stakeholder management, including establishing productive working relationships and driving mutually beneficial outcomes.
• Exceptional leadership and staff development skills, with prior team management experience.

Nice To Haves

• Presentation skills to communicate fund performance and insights effectively to stakeholders.
• Ability to apply influence to drive strategic initiatives and foster collaboration across teams.
• Experience managing change initiatives in response to evolving market conditions and technological advancements.
• Data and technology literacy to analyze fund data and implement technology-driven solutions.
• Knowledge of market products to align fund services with industry standards and client needs.
• Experience overseeing project management activities to ensure timely and successful delivery of fund servicing projects.

Responsibilities

• Oversee the maintenance of accurate accounting and securities records for each administered fund and ensure controls are followed for fund accounting processes.
• Lead the resolution of complex issues involving accounting or securities transactions that breach system validation tolerances.
• Drive continuous improvement initiatives to improve the efficiency, scale, and resilience of the operating platform, including through process automation.
• Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients.
• Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives.
• Coach and mentor team members and foster a culture of learning and professional growth.
• Oversee client service delivery in partnership with technology, operations, and product teams, focusing on oversight, reporting, and issue resolution.
• Communicate status updates and KPIs to senior management to support escalation and prioritization of client issues.
• Build and maintain a network of partners within the fund services organization to promote client focus and drive service quality.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed