Vice President

BlackRock•New York, NY

2d•$195,000 - $215,000•Hybrid

About The Position

BlackRock Financial Management, Inc. is hiring a Vice President to design and implement enterprise-grade unified communications systems. The role oversees migrations from on-premise unified communications platforms to cloud-based solutions while minimizing disruption and optimizing performance. It manages regional and global projects involving direct inward dialing (DID) porting, gateway upgrades, and E911 configuration across multiple geographies, coordinating cross-functional engineering work and maintaining project schedules and contingency plans. The position maintains audit documentation, including access-control and authentication standards and system architecture diagrams. It supports compliance with internal policies and external regulatory standards through documentation and procedural reviews, participates in vendor recertification and escalation processes, and serves as an escalation point for critical incidents across time zones. It also provides technical input on contact center infrastructure, documents unified communications capabilities and expertise, facilitates knowledge sharing and training, assesses legacy-system compatibility and replacement strategies as part of Webex modernization, and develops troubleshooting methodologies and third-party application integration workflows. The role is based at 50 Hudson Yards, New York, NY 10001. BlackRock's hybrid work model requires employees to work in the office at least four days per week, with flexibility to work from home one day per week. The listed New York salary range is USD $195,000–$215,000, with eligibility for an annual discretionary bonus and benefits.

Requirements

Bachelor's degree or foreign equivalent in Electrical and Electronic Engineering, Computer Science, or a related field.
At least 60 months of experience in the job offered or a closely related role.
Five years of experience with Cisco Unified Communications platforms, including CUCM, Unity Connection, IM & Presence, and Expressway.
Five years of experience configuring and managing SIP trunks, SRST, CUBE, and voice gateways.
Five years of experience with VoIP protocols, including SIP, H.323, MGCP, RTP, and SRTP.
Five years of experience with video conferencing systems, including Cisco Telepresence and Webex Room Kits.
Five years of experience designing and troubleshooting QoS for voice and video traffic.
Five years of experience with networking fundamentals, including LAN/WAN, routing and switching, VLANs, ACLs, and NAT.
Five years of experience conducting network readiness assessments for unified communications deployments.
Five years of experience securing unified communications environments using TLS, SRTP, certificates, and firewall traversal techniques.
Five years of experience with monitoring and troubleshooting tools, including Cisco RTMT and Wireshark.
Five years of experience performing root cause analysis and optimizing unified communications system performance.

Responsibilities

Design and implement enterprise-grade unified communications systems.
Oversee migrations from on-premise unified communications platforms to cloud-based solutions, minimizing disruption and optimizing performance.
Manage regional and global unified communications projects, including DID porting, gateway upgrades, and E911 configuration across multiple geographies.
Coordinate cross-functional engineering efforts and maintain project schedules and contingency plans.
Maintain and update audit documentation trackers, including access control, authentication standards, and system architecture diagrams.
Support compliance with internal policies and external regulatory standards through structured documentation and procedural reviews.
Participate in vendor recertification and escalation processes to ensure service quality and alignment with business needs.
Serve as an escalation point for critical incidents and coordinate resolution across time zones.
Provide technical input for contact center infrastructure, including CRM integration, voice recording, and workforce management systems.
Document and maintain unified communications capability matrices, including subject matter expert roles, training resources, and system categorization.
Facilitate knowledge sharing across global teams through structured documentation and training portals.
Analyze compatibility and replacement strategies for legacy systems in alignment with Webex modernization efforts.
Develop and document troubleshooting methodologies and integration workflows for third-party applications.