Vice President, WSP Product Strategy & Operations

Workday•Pleasanton, CA

1d•Hybrid

About The Position

The Workday Success Plans team is all about our customers and driving value for the customer's journey - we build and deliver services to help them drive business value from their Workday applications. The team delivers a variety of programs and services to our customers ranging from feature demonstrations, optimization assessments, through adoption planning. As the VP of WSP Product Strategy & Operations, you will lead a newly integrated organization responsible for the end-to-end lifecycle of Workday Success Plans. You will bridge the gap between product potential and current use, ensuring customers realize a full return on their investment. This executive leadership role oversees product vision, strategic roadmapping, and business operations to drive revenue growth, subscription adoption, and operational scale.

Requirements

Proven experience leading large-scale Product Management and/or Business Operations functions in a global SaaS environment.
Demonstrated ability to develop productized service offerings and tiered models that deliver tangible customer outcomes.
Strong track record of driving multi-million dollar revenue objectives, bookings, and renewal retention.
Experience managing complex business operations, including capacity planning, forecasting, and systems advancement (e.g., Salesforce/GTM systems).
10+ years experience in SaaS across delivery, operations, and product focused roles.
Deep understanding of SaaS business models including contract structures, renewal cycles, and expansion modes.
Proven track record of managing cross-functional teams and influencing stakeholders without direct authority.
Able to translate complex data sets into actionable business strategies.
Experience with value realization frameworks and outcome based servicing.

Responsibilities

Craft and steward a compelling long-term vision and roadmap for WSP products that align with Workday’s strategic objectives and platform innovations
Drive the achievement of significant financial targets by aligning product-market fit with a strong value proposition
Define the global frameworks for success plan activation across customers segments and product tiers
Deliver insights on business and renewal performance on a regular cadence to key stakeholders
Lead WSP Business Operations to drive continuous efficiencies on cost of delivering services, automate workflows, implement internal AI solutions, and drive supply/demand awareness to guide delivery growth
Leverage performance analysis, customer behavioral data, and Voice of the Customer (VoC) programs to inform strategic roadmapping and optimize product enrichment
Cultivate deep partnerships across Product & Technology (P&T), Professional Services, Education, Support (TAM’s), Managing Partners, and Customer Success to ensure collective product success
Lead the organization in embedding "Everyday AI" tools into daily work to enhance both the employee experience and the high-quality service provided to customers.