Vice President, Ultimate Rewards Gift Card Partnerships

JPMorgan Chase & Co.•New York, NY

2d•$133,000 - $190,000

About The Position

Join us to shape the future of our rewards program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams. As a Vice President, Ultimate Rewards (UR) Gift Card Partnerships, you will report to the Executive Director of Ultimate Rewards (UR) Gift Card Partnerships. You will support and help lead the relationships and commercial strategy for gift card partners across UR passion areas, in close partnership with our vendor relationship. You will help negotiate and manage commercial terms to improve UR gift card program economics and increase merchant-funded value. You will contribute to a forward-looking partnership roadmap aligned to UR strategy and customer segmentation, and drive cross-functional execution in a highly matrixed environment.

Requirements

Strong relationship management and negotiation skills, with the ability to coordinate internal stakeholders and align teams behind partner plans.
Customer-first mentality with the ability to translate portfolio strategy into clear priorities and executable plans.
Ability to connect big-picture strategy to details such as program mechanics, partner performance, and contract obligations.
Working knowledge of pricing and commercial levers; strong contract literacy and comfort managing economics through data-driven performance management.
Proactive, adaptable, and collaborative; able to operate effectively in a fast-paced, ambiguous, matrixed environment.
Detail-oriented, outcomes-driven, and comfortable rolling up sleeves to drive work to completion with limited direct authority.
Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience).

Nice To Haves

5-7 years of experience in credit cards, loyalty programs, payments, and/or financial services, with demonstrated ownership of partner/merchant initiatives and measurable commercial outcomes.
Experience leading workstreams and influencing cross-functional teams in a matrixed environment (people management experience is a plus but not required).
Excellent written and verbal communication, executive-ready presentations, and strong stakeholder management skills; experience in rewards programs is a plus.

Responsibilities

Manage day-to-day relationships with gift card partners across UR passion areas and collaborate closely with the vendor partner to ensure strong performance, alignment, and growth over time.
Support negotiations and ongoing commercial management to optimize UR program economics and increase merchant-funded value, including tracking performance versus targets.
Conduct competitor and market gap analyses to inform partner strategy, prioritization, and portfolio decisions; synthesize findings into clear recommendations.
Contribute to the development and maintenance of a multi-year gift card partnership roadmap aligned with UR program strategy, customer segmentation, and evolving customer needs.
Partner with Ultimate Rewards Program Management, Finance, Product, Marketing, and Card GM teams to execute and measure test-and-learn initiatives that improve program performance and customer value.
Coordinate with Product and Marketing to enhance the end-to-end customer experience, including partner offers, merchandising, and customer communications; identify friction points and drive resolutions.
Manage partner reporting, business reviews, contractual deliverables, and issue resolution to ensure high-quality execution and risk-managed outcomes.