Vice President, Technology Service Desk/On-Site Support
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Technology Service Desk/On-Site Support to join our Engineering team. This role is located in NY/NJ.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Strong leadership and team management skills, with a focus on fostering a collaborative and high-performing work environment
- Excellent problem-solving and analytical skills, with the ability to identify and implement effective solutions in a timely manner
- Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team members
- People Leadership requirement: Mentor and guide team members, fostering a culture of growth and professional development within the service desk and on-site support teams
Nice To Haves
- Relevant industry certifications such as ITIL, HDI, or equivalent are preferred.
Responsibilities
- Lead the Technology Service Desk and On-Site Support teams by demonstrating expertise in managing production services, ensuring timely and effective resolution of technology issues
- Develop and implement strategic initiatives to enhance service delivery, focusing on continuous improvement and alignment with BNY's strategic goals
- Collaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service delivery
- Ensure compliance with industry best practices and regulatory requirements, maintaining a high standard of operational integrity
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
