Technology Support I (On-Site)

Dual Path LLC•Dayton, OH

5d•$20 - $25•Onsite

About The Position

Dual Path provides an upscale senior living community in the heart of Dayton, Ohio with a campus-wide network, phone, and television services. We are looking for an exceptional technologist to join us on-site full-time to help launch these new services. Once launched, this person will stay on as the community's technology support and provide day-to-day support. This is not a break/fix position. Our team is committed to providing excellent service and compassionate support. How you support each resident will make a difference and will help their neighbor feel they can call you when they have a challenge, too. We are looking for someone who is genuinely and exceptionally good with technology. Someone who has never met a device they couldn't figure out and who is equally good at discerning people who expect excellence. You will be one of our on-site point people, with a full team to support these residents in your off-time as well.

Requirements

3+ years of hands-on technology support: help desk, field service, high-end residential or executive support, IT for a school or small business, or similar.
Genuine breadth across Windows, macOS, iOS, Android, home and business Wi-Fi, mesh and mobile networks, printers, streaming and smart TVs, and desk phones. Range matters more than depth in any one stack.
Comfort with the connected home: streaming services, smart speakers and displays, hearing-aid and accessibility pairing, tablets, wearables, and the occasional very unusual setup.
Proven service record with a demanding clientele — luxury hospitality, private client, executive support, premium retail tech support, or an equivalent environment.
Able to lift equipment boxes up to 50 pounds and work from a ladder.
Able to pass the background check, fingerprinting, and tuberculosis screening required to work in a licensed senior care setting.
Compassionate and empathetic to customer needs.
Authorized to work in the United States.

Nice To Haves

Phone system or VoIP experience, including handset programming.
Low-voltage fundamentals: punch-downs, jacks, patch panels. We will teach you if you do not have them.
Experience in senior living, healthcare, luxury hospitality, or private residential technology.
A+, Network+, Apple ACSP, or comparable certification.

Responsibilities

Deliver one-on-one, in-apartment support for Wi-Fi, voice, television, and personal devices—on the resident's schedule, at the resident's pace.
Onboard new residents and everything they move in with, from an iPhone to a home office to a full smart-home setup.
Run small-group training and office hours and translate technology into plain language without ever sounding like you are talking down.
Support and mentor the residents' own volunteer technology group.
Serve as an extra set of expert hands for the community's IT team.