Vice President Support Services - Mount Sinai Health System
About The Position
Lead system and site level teams to optimize Support Services processes and performance levels, enhance service quality and minimize costs, while ensuring the best patient experience and safest environment of care. Through the executive oversight of internal operations and the leadership of strategic outsourced management services relationships, establishes and maintains health system clinical engineering, food services, patient transportation, environmental services, laundry and linen services and telecom as core capabilities that achieve and surpass service level and regulatory requirements and provide a competitive advantage in the markets served by the Mount Sinai Health System.
Requirements
- Executive oversight of internal operations
- Leadership of strategic outsourced management services relationships
- Establish and maintain health system clinical engineering, food services, patient transportation, environmental services, laundry and linen services and telecom as core capabilities
- Achieve and surpass service level and regulatory requirements
- Provide a competitive advantage in the markets served by the Mount Sinai Health System
- Foster successful partnership with Hospital and Ambulatory Site Support Services Leaders
- Deliver on system vision with site nuances
- Monitor performance and proactively implement data-driven solutions
- Establish a well-defined financial accountability structure
- Establish and achieve financial goals
- Maximize cost efficiency without compromising quality or patient experience
Responsibilities
- Establish an industry-leading approach for policies, procedures, and best practice across each support service area: EVS & linen, food & nutrition, patient transport, clinical engineering and telecom
- Serve as support to SVP Chief Resource Officer to ensure the right organizational connections are being made across the system for budgeting, program management, and internal socialization and execution of new initiatives
- Foster successful partnership with Hospital and Ambulatory Site Support Services Leaders to deliver on system vision with site nuances
- Achieve exceptional patient satisfaction by monitoring performance and proactively implementing data-driven solutions to enhance patient experience across hospital and ambulatory sites
- Establish a well-defined financial accountability structure to establish and achieve financial goals while maximizing cost efficiency without compromising quality or patient experience in each support service area
- Ensure the consistent delivery and performance of high-quality vendor services.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
