Vice President Strategic Accounts

Pactum AI • New York, NY

3d • Remote

About The Position

Join in on pioneering procurement AI agents. The world's largest companies still manage supplier deals manually- which is slow, inconsistent, and leaving huge value on the table. Since 2019, Pactum is changing that with AI agents that find opportunities, negotiate terms, and close deals with full autonomy and authority. Pactum's agents work 24/7 across thousands of suppliers at once. The humans building them are psychologists, engineers, negotiators, and product thinkers, coming from 10+ countries, united by a genuine belief that this is how procurement should work. Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation.

Requirements

• 15+ years in procurement leadership, procurement consulting, with a proven track record in senior customer-facing leadership at a company still figuring out how to scale.
• Deep familiarity with enterprise procurement: how large organisations buy, expand, and make strategic technology decisions.
• A track record of growing accounts, not just retaining them, through structured expansion motions and executive engagement.
• Experience leading and developing customer-facing teams, with the ability to coach Directors operating as strategic advisors and commercial owners.
• Executive communication skills, written and verbal, with credibility in front of CPOs, CFOs, and VP-level stakeholders.
• Experience managing complex, multi-stakeholder relationships across geographies and business units simultaneously.
• Comfort building process in a high-growth startup environment where the playbook is still being written.
• Salesforce or equivalent CRM proficiency.
• High ownership, low ego. You chase outcomes, navigate ambiguity, and don't wait for permission.
• Willingness to travel to meet customers and work across international teams.

Nice To Haves

• Hands-on background as a procurement practitioner, either in industry or consulting.
• Experience in a Series B or C B2B SaaS company scaling its post-sales organisation.
• Familiarity with procurement technology ecosystems, including Coupa or SAP Ariba.
• Existing relationships within the enterprise procurement or supply chain community.

Responsibilities

• Own executive relationships across Pactum's most strategic accounts.
• Serve as executive sponsor for a portfolio of high-value customers, develop deep understanding of their objectives, and lead account planning that drives long-term retention and growth.
• Drive expansion revenue, renewals, and upsell opportunities across the portfolio.
• Identify barriers to adoption and growth, support commercial negotiations, and build structured account plans with clear views of risk and opportunity at all times.
• Coach and develop a team of Strategic Accounts Managers, fostering a culture of accountability, customer obsession, and high performance.
• Improve team effectiveness through better prioritisation, tooling, and operating discipline rather than headcount.
• Build and execute customer advocacy initiatives across your portfolio, including references, case studies, and speaking opportunities.
• Ensure customer insights flow directly into go-to-market and product decisions.
• Act as the voice of the customer inteFCEFƒrnally, partnering with Product, Engineering, Sales, Alliances, and Marketing to strengthen Pactum's position within key customer ecosystems and influence roadmap priorities.
• Serve as executive sponsor for key strategic partnerships.
• Represent Pactum at industry events, customer meetings, and partner engagements.
• Strengthen Pactum's reputation as the trusted AI partner in enterprise procurement.
• Help establish the repeatable processes, metrics, and operating rhythms that enable the Strategic Accounts team to scale.
• You're not just executing the playbook, you're writing it.

Benefits

• Unlimited vacation time. We trust our people to take the time off they need to rest, recharge, and manage personal commitments. Our unlimited PTO policy is built on trust, flexibility, and shared responsibility.
• Paid sick leave. Take the time you need, worry-free.
• Company equity. Every Pactum employee receives stock options. When Pactum wins, you win- that's the idea.
• SPOT bonuses. We celebrate people who go above and beyond. Anyone at Pactum can nominate a colleague for a cash award tied to our values.
• Learning & development. We support your growth through seminars, workshops, coaching, and other resources.
• Flexible schedule. We care about impact- work in a way that sets you up to do your best work.
• Annual off-site retreats. Connect with the team in person.
• Home office setup. Provided for remote employees to help them do their best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed