Vice President, Sales & Service

DuraServ Corp • Riverside, CA

5d • Onsite

About The Position

DuraServ is seeking a Vice President, Sales & Service who will drive performance through people, process, and operational discipline, rather than a personal quota. This is an operator's role where the individual will manage a branch as a business within a business, responsible for its P&L, sales team, service team, customer base, and operational infrastructure. The role involves setting direction, developing people, managing financial performance, and ensuring sales execution and service delivery meet DuraServ's standards. The ideal candidate will have a proven track record of building teams, cultures, and P&Ls that have shown positive movement due to their decisions.

Requirements

• Proven operational leader with experience running a P&L.
• Experience building teams, coaching underperformers, and creating cultures of accountability and results.
• Sound business decision-maker, using market knowledge, financial data, and customer intelligence.
• Customer relationship leader, engaging at the senior level and resolving escalations.
• Operationally fluent in managing inventory, facilities, scheduling, and compliance.
• Excellent communicator across teams, with customers, vendors, and leadership.
• 5+ years of combined B2B sales and operational leadership experience.
• Background in industrial or distribution services required.
• Valid driver's license and clean driving record required.
• On-site leadership and high visibility with team and customers required.

Nice To Haves

• Bachelor's degree highly preferred; equivalent education and experience considered.
• Previous experience managing sales professionals is strongly preferred.

Responsibilities

• Manage overall branch operations including sales execution, service delivery, staffing, training, inventory, facilities, and financial controls.
• Monitor and drive branch financial performance to achieve sales, growth, and profitability targets, owning the P&L, forecast, and outcome.
• Provide input to strategic decisions affecting the branch and participate in budget development with regional leadership.
• Maintain and apply current knowledge of markets served, customers, vendors, and competitors.
• Directly lead the branch sales team, setting targets, coaching performance, and building a culture of accountability and results.
• Lead quoting, scheduling, and job execution to ensure service work and projects are delivered safely, on time, and within scope.
• Build and manage customer relationships that drive satisfaction, retention, and growth.
• Enforce safety, quality, and regulatory compliance across branch operations, including routine field and warehouse audits and corrective action follow-through.
• Lead the service team through subordinate managers and directly develop the sales professionals.
• Coach and develop the team on technical skills, sales skills, and professional standards.
• Ensure staffing levels, training cadence, and performance management practices keep the branch operating at full capacity.

Benefits

• Competitive base salary + performance incentives tied to branch results.
• Medical, dental, vision, supplemental insurance plans.
• 401K with company match.
• Company-provided life insurance, short-term and long-term disability.
• My Personal Health Assistant program.
• Continuous training, professional development, and a clear path to regional leadership.
• Employee discount programs through DuraServ's corporate partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree