Vice President, Revenue Operations
About The Position
About Mastercard: Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About GBSC: The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider, it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. About the Role: Revenue Operations & Enablement (ROE), part of Revenue Accounting Services in GBSC, is seeking a Vice President, Revenue Operations to lead the Operations segment of the organization. This leadership role owns strategy, performance, and transformation across multiple verticals to provide foundational support that keep operations sustainable, scalable, transparent, and flexible - practically through system maintenance, inquiry management, and error correction functions and strategically through operational governance, program management, and knowledge management. The VP will drive the evolution of Revenue Operations through change management, stakeholder engagement, process and governance maturity, automation and AI adoption, and enterprise knowledge management. This leader oversees Director-level leaders and holds end-to-end accountability for operational performance, scalability, and innovation across the billing and revenue operations portfolio. The ideal candidate is a transformational leader with deep billing/revenue operations expertise at enterprise scale, a track record of building high-performing organizations, and proven ability to drive operational excellence through technology, governance, and talent development.
Requirements
- Extensive experience leading billing or revenue operations organizations within a global enterprise or financial services environment, with a track record of scaling teams across multiple verticals, geographies, and delivery models.
- Proven success driving large-scale organizational transformation — including operating model redesign, change management, and cultural evolution in complex, matrixed environments.
- Executive-level stakeholder management expertise, with demonstrated ability to influence strategic decisions and serve as a trusted advisor across Finance, Product, Technology, and business functions.
- Deep knowledge of process governance, operational risk management, controls frameworks, and compliance structures at enterprise scale.
- Strategic fluency in automation and AI — including RPA, intelligent automation, agentic AI, and workflow orchestration — with experience scaling use cases in operational environments.
- Strong foundation in knowledge management and enablement, with ability to build scalable training programs and documentation frameworks that reduce SME dependency.
- Exceptional analytical skills with the ability to establish KPIs, translate complex data into executive insights, and drive accountability across a multi-vertical portfolio.
- Outstanding communication skills — written and verbal — with the presence to represent Revenue Operations in executive forums, board briefings, and governance bodies.
- End-to-end billing lifecycle experience — pricing, revenue systems, billing assurance, corrections, invoicing — with exposure to ERP transformation or platform modernization.
- Ability to lead through ambiguity, make sound decisions under pressure, and maintain alignment with enterprise objectives.
Responsibilities
- Define and execute the multi-year strategic roadmap for Revenue Operations aligned to Mastercard’s growth strategy and GBSC priorities.
- Provide oversight across all operational verticals, ensuring consistent governance and shared standards while preserving agility for vertical-specific needs.
- Help lead the ROE organizational shift from reactive service delivery to a proactive, capability-led operating model.
- Drive cultural transformation, stakeholder alignment, and sustainable adoption frameworks through periods of operational and systems evolution.
- Serve as a strategic partner to GBSC leadership, Controllership, Regional Finance, Product, Technology and other enterprise stakeholders.
- Influence enterprise decisions on billing strategy, revenue system investments, and operational priorities.
- Represent Revenue Operations in cross-functional governance bodies.
- Establish and enforce governance across ROE — including intake standards, escalation protocols, SOPs, and controls.
- Identify systemic risks and partner with Finance, Audit, and Risk to remediate.
- Sponsor large-scale implementations including system transformations, M&A integrations, and new product onboarding.
- Define the automation and AI strategy for Revenue Operations — identifying high-impact use cases for RPA, intelligent automation, agentic AI, and workflow orchestration.
- Own the ROE knowledge management and training strategy for billing and revenue functions.
- Build and maintain documentation, training curricula, self-service resources, and best-practice frameworks that reduce key-person dependency and enable scalable onboarding across all verticals.
- Instill a performance culture anchored in SLAs, KPIs, and data-driven decision-making.
- Monitor enterprise metrics for throughput, accuracy, cycle time, and customer satisfaction.
- Ensure the operating model scales with growth without proportional cost or risk expansion.
- Set the strategic direction for customer experience — including VOC programs, escalation management, self-service enablement, and service-level governance.
- Ensure internal and external billing customers experience transparency, accuracy, and responsiveness.
- Build and develop a high-performing leadership team across geographies and delivery models (captive, BPO, hybrid).
- Own succession planning, talent assessment, and performance management.
- Foster accountability, continuous learning, and operational excellence aligned with the Mastercard Way.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
