Vice President - Restaurant Technology & Operations - Arby’s

Inspire•Atlanta, GA

11d•Onsite

About The Position

The Vice President - Restaurant Technology & Operations is a senior enterprise leader responsible for the stability, scalability, and performance of technology supporting restaurant and digital operations across a large, geographically distributed organization. The role leads multiple teams of Directors and Managers and owns operational execution of in-restaurant, off-premise, and enterprise technology platforms, ensuring high availability, consistent performance, and minimal disruption for restaurant operations and franchise partners of the Arby’s brands. The position translates business and brand strategies into reliable operational outcomes through disciplined operating models, ITSM-aligned processes, vendor governance, and continuous improvement. It establishes and executes mid- to long-term operational plans, oversees complex third-party ecosystems, and serves as the executive escalation point for technology incidents, service performance, and enterprise rollouts. Success is measured through uptime, service levels, cost efficiency, and the ability to support growth, innovation, and change at scale. The VP partners closely with Operations, Digital, Finance, and external partners to balance innovation with operational rigor. The role also builds a high-performance culture emphasizing accountability, data-driven decision-making, and leadership development. It is based at the Atlanta Support Center, with an expected on-site presence of 80%.

Requirements

15+ years of progressive experience in IT management.
15+ years of experience leading cross-functional programs with business leaders, product managers, and vendors to deliver complex technology initiatives with measurable results in medium-to-large enterprise environments.
10+ years of leadership experience over retail physical-store technology environments.
Four-year degree in computer science, information systems, or a related field.
Expert knowledge of relevant applications, technical platforms, vendors, and hardware in the restaurant industry.
Advanced general management and leadership capabilities, with proven success leading business or functional teams.
Expert proficiency with Microsoft operating systems and related software, plus familiarity with at least two additional operating systems such as iOS, Android, or Linux.
Expert knowledge of ITSM frameworks such as ITIL.
Expert knowledge supporting multimodal and geographically disparate locations.
Expert experience building business and technical requirements.
Strong analytical skills, including interpreting franchisee and end-user needs and translating them into operational requirements.
Strong networking, relationship-building, and influencing abilities.
Ability to communicate clearly and concisely at all organizational levels, in writing and verbally.
Confident presentation skills before large groups, in person and via video conference.
Excellent problem-solving ability.
Exceptional organization, communication skills, and attention to detail.
Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
Ability to work cross-functionally in a highly matrixed organization.
Expertise in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Strong knowledge of the practical application of AI and other modern technology tools.
Intimate understanding of technical specification documentation, integration best practices, and services-based architecture.

Nice To Haves

Experience with restaurant technologies such as POS, kiosks, digital menu boards/signage, and in-store infrastructure.
Advanced degree.
Industry-recognized ITSM certifications.

Responsibilities

Establish and implement strategies with short-, mid-, and long-term impact on company results.
Improve processes and systems using experience and in-depth understanding of best practices; analyze problems to identify underlying issues and root causes.
Establish and implement tactical and operational plans for the business function, developing new processes or standards as needed to achieve business results.
Interact regularly with internal and external stakeholders, negotiate to influence adoption of concepts and approaches, and brief senior leaders.
Build a culture focused on franchisee and internal customer satisfaction, strengthening relationships and improving the effectiveness and perception of the IT organization.
Develop and coach direct and indirect team members to drive performance, build leadership capability, and strengthen succession planning.
Lead enterprise-level financial strategy and capital governance, optimizing resource allocation for growth, operational efficiency, and long-term financial health.
Define and champion the vendor ecosystem strategy, leveraging vendors as strategic partners for enterprise performance, resilience, and competitive advantage.
Own the strategy, implementation, and operationalization of AI and automation technologies within the role’s domain to improve efficiency, decision-making, and service reliability.
Lead operational execution of in-restaurant, off-premise, and enterprise technology platforms.
Oversee third-party ecosystems and serve as executive escalation point for technology incidents, service performance, and enterprise rollouts.
Partner with Operations, Digital, Finance, and external partners to balance innovation with operational rigor.