Vice President, Professional Services

Momentus Technologies International•Cary, NC

9d•Remote

About The Position

Momentus Technologies is seeking a strategic, people-first Vice President of Professional Services to lead a global team across Technical Services, Project Management, and Consulting. The role sets the department’s vision and operational strategy, with responsibility for delivering seamless implementations, exceptional service, and measurable customer value. The Vice President leads and develops managers and teams, works across Sales, Product, Customer Success, and Support, and improves delivery methodologies, operational metrics, and team performance while maintaining quality and scalability. This is a U.S.-based remote role, subject to location eligibility: candidates residing in California or other states with active pay transparency laws will not be considered. Travel is required as needed to meet team and customer needs.

Requirements

Bachelor’s degree required.
At least 7 years of leadership experience in professional services or SaaS implementation.
At least 3 years of experience leading people managers.
Proven global experience managing multiple large-scale enterprise software projects and a cross-functional delivery team.
Demonstrated experience owning a profitable P&L and delivering margins of at least 30%, including budget ownership, revenue forecasting, and resource planning.
Excellent communication, coaching, and relationship-building skills.
Comfort with ambiguity and skill leading teams through change.
Willingness to travel as needed to meet team and customer needs.
Must reside in an eligible U.S. state; candidates residing in California or other states with active pay transparency laws are not considered.

Nice To Haves

MBA or other advanced degree.

Responsibilities

Directly manage team managers and leads, fostering leadership growth, accountability, and alignment with strategic goals.
Follow global direction for scoping, resourcing, and executing projects to ensure consistency, scalability, and a high-quality customer experience across regions.
Use data-driven insights to manage budgets, meet margin expectations, assess team capacity, and balance customer outcomes with business goals.
Manage utilization, capacity planning, and delivery KPIs across multiple disciplines; improve predictability, reduce risk, and identify opportunities for improvement.
Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capabilities.
Champion customer satisfaction through high-quality delivery, clear project governance, proactive issue resolution, and reduced time to value and attach rate.
Join key customer conversations, support proposal development, and align scope and budget with customer goals.
Scale the delivery practice by standardizing processes, building team capabilities, and evaluating innovations that increase value for customers and internal teams.
Mentor managers and team leads through change, build leadership capability, and support professional development aligned with evolving business needs.
Partner with regional Professional Services leaders to align global delivery standards, share best practices, and drive consistent execution, customer experience, and operational excellence.