Vice President, Production Services Application Support

BNY Mellon•Lake Mary, FL

20h•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. We’re seeking an SRE Automation Engineering professional to join our SRE Automation Enablement team in Lake Mary, FL. In this role, you'll make an impact in the following ways: Support the stability, resilience and operational efficiency of applications by delivering and improving automation workflows across multiple platforms and processes. Enhance scripts, validation checks and workflow logic to improve reliability, reduce manual effort and strengthen operational controls. Partner with application support, engineering and infrastructure teams to onboard new applications and processes into standardized automation and support frameworks. Troubleshoot and resolve production issues, workflow defects and control gaps in a timely manner, helping to reduce operational risk and improve service outcomes. Contribute to operational playbooks, technical documentation and reusable templates that improve consistency, scalability and team readiness. Support continuous improvement through pipeline, tooling and process enhancements that enable more efficient delivery and stronger operational execution. Provide day-to-day guidance to junior team members by sharing knowledge, reinforcing good support and engineering practices, and helping build team capability.

Requirements

Experience in application support, site reliability, production services or a related technology operations function.
Working knowledge of automation, scripting and workflow orchestration, with the ability to troubleshoot and improve operational processes.
Hands-on experience with tools and technologies such as Python, Ansible, CI/CD or pipeline-based deployment frameworks, or similar automation platforms.
Ability to analyze production issues, identify root causes and implement durable fixes that improve stability and reduce repeat issues.
Experience supporting validation checks, evidence generation, control-related activities or other operational risk disciplines in a technical environment.
Strong organization and attention to detail, with the ability to manage multiple work items while maintaining quality and execution discipline.
Effective written and verbal communication skills, with the ability to collaborate across teams and document technical processes clearly.
Demonstrated willingness and ability to mentor junior colleagues through knowledge sharing, practical guidance and collaborative problem solving.

Responsibilities

Support the stability, resilience and operational efficiency of applications by delivering and improving automation workflows across multiple platforms and processes.
Enhance scripts, validation checks and workflow logic to improve reliability, reduce manual effort and strengthen operational controls.
Partner with application support, engineering and infrastructure teams to onboard new applications and processes into standardized automation and support frameworks.
Troubleshoot and resolve production issues, workflow defects and control gaps in a timely manner, helping to reduce operational risk and improve service outcomes.
Contribute to operational playbooks, technical documentation and reusable templates that improve consistency, scalability and team readiness.
Support continuous improvement through pipeline, tooling and process enhancements that enable more efficient delivery and stronger operational execution.
Provide day-to-day guidance to junior team members by sharing knowledge, reinforcing good support and engineering practices, and helping build team capability.