Application Support Analyst - Assistant Vice President

Citi•Mississauga, ON

1d•CA$94,300 - CA$141,500

About The Position

Citi's Banking Technology comprises of diverse, talented professionals located globally. Citi's Investment, Corporate and Commercial Banking provides comprehensive relationship coverage along with a full suite of products and services. Our mission as a business focused technology organization is to provide best-in-class products and services to our global clients. Banking technology is focused on building a cross-functional team of talented individuals and creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity. Banking Technology is looking for an experienced Application Support Analyst – Senior with strong Java development expertise and a passion for exploring AI technologies. This position uniquely combines Strong Java development foundation with hands-on coding responsibilities Application support expertise in high-pressure, client-facing environments AI exploration and integration opportunities to drive innovation in support operations.

Requirements

2+ years of hands-on application development experience with strong proficiency in Core Java and Object-Oriented Programming (OOP) principles
Proficiency in Java Spring Boot framework and related stack
Experience with RESTful API design and implementation
Knowledge of Microservices architecture and best practices
4+ years in application support role, with proven ability to troubleshoot and resolve complex technical issues
Hands-on experience with Oracle, MS SQL, and MongoDB
Good understanding of Angular 1+ and UI/UX design principles
Experience supporting mission-critical enterprise applications
Demonstrated curiosity and eagerness to explore artificial intelligence technologies
Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets Origination
Ability to adjust quickly to changes, especially in prioritization
Excellent writing and communication skills, with ability to translate technical concepts into business-friendly language
Passion for solving tough problems and proposing elegant solutions
Work well under pressure and changing priorities
Avid learner with ability to learn and adapt, teach others, and encourage idea exchange and information percolation
Bachelor's/University degree or equivalent experience

Nice To Haves

Hands-on experience or knowledge in implementing AI-powered monitoring tools and predictive analytics for incident detection
Hands-on experience or knowledge in leveraging generative AI for documentation, troubleshooting guides, or automation
Hands-on experience or knowledge in using AI-driven anomaly detection for system monitoring and optimization

Responsibilities

Provide technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
Write and maintain high-quality Java code for application enhancements, bug fixes, and new features using Spring Boot, RESTful APIs, and microservices architecture
Act as a liaison between users/traders, interfacing internal technology groups and vendors, and serve as an advisor or coach to new or junior analysts
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Explore and integrate AI technologies into support workflows to improve efficiency and automate repetitive tasks
Leverage AI-powered monitoring tools and predictive analytics to proactively identify root causes and prevent future incidents
Develop and enhance support documentation and troubleshooting guides using generative AI to ensure rapid and accurate resolution of recurring issues
Continuously monitor application performance and stability, utilizing AI-driven anomaly detection to optimize system reliability and minimize downtime