Vice President, Production Services Application Support

BNY Mellon • New York, NY

2d • Onsite

About The Position

Production Services Application Support At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. We’re seeking a Production Services Application Support professional to join our Equities Execution Services team in New York. In this role, you’ll make an impact in the following ways:
Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
Equities domain leadership: Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Requirements

• Extensive leadership experience in global production services / application support, supporting mission-critical platforms across multiple regions with follow-the-sun models.
• Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
• Bachelor’s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
• 12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.

Nice To Haves

• advanced degree is a plus

Responsibilities

• Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager