Vice President Product/Transformation Program Manager

JPMorganChase • Charlotte, NC

1d

About The Position

Join the Client Onboarding and Service (COS) Product & Transformation team as a Vice President leading high-priority initiatives that improve client service and operational scale. This hands-on leadership role has end-to-end accountability for turning strategic priorities into executable programs, designing future-state operating models, and aligning business, product, technology, controls, and operations partners around shared outcomes. Accountability spans problem definition and business-case development through design, delivery, implementation readiness, change enablement, and value realization.

The successful candidate combines strategic thinking, structured problem solving, executive communication, and disciplined execution. They navigate ambiguity, constructively challenge established approaches, and remain accountable for measurable outcomes. They are expected to operate as an enterprise-minded leader who sets direction, exercises sound judgment, develops others through the work, and represents the Product & Transformation organization with credibility.

Requirements

• Bachelor's degree and at least 7 years of relevant experience in transformation, strategy, management consulting, program management, product, or operations within a complex organization.
• Demonstrated success leading complex, cross-functional programs from an ambiguous problem statement through implementation and measurable outcomes.
• Exceptional structured problem-solving skills, including synthesizing qualitative and quantitative information, evaluating options, and developing practical recommendations.
• Executive presence and strong influencing skills, with experience aligning senior stakeholders and driving decisions across matrixed teams.
• Advanced Microsoft PowerPoint skills, including building compelling storylines, simplifying complex topics, and creating polished, decision-oriented executive materials.
• Strong analytical skills and experience using data and performance measures to identify insights, shape priorities, and monitor value realization.
• Excellent written and verbal communication skills, with the judgment to tailor messages for executive, business, product, technology, controls, and operations audiences.
• Disciplined program leadership experience, including governance, integrated planning, dependency management, risk and issue resolution, change management, and executive reporting.
• Ability to operate effectively in a fast-paced, evolving environment while maintaining attention to detail, sound judgment, and accountability for results.
• Proven ability to build trust, challenge constructively, and achieve outcomes without direct control of resources.

Nice To Haves

• Master of Business Administration (MBA) or another relevant advanced degree.
• Project Management Professional (PMP), Agile, Lean Six Sigma, change management, or comparable transformation credential.
• Experience in financial services, client onboarding and service, operations, product delivery, or another regulated environment.
• Exposure to or understanding of payments, treasury services, merchant services, or related products and business processes.
• Experience designing future-state operating models, simplifying end-to-end processes, or leading organization-wide change.
• Experience applying artificial intelligence, automation, workflow, analytics, or digital capabilities to improve business outcomes.
• Previous management consulting or internal strategy experience.

Responsibilities

• Lead complex, cross-functional initiatives end to end, defining scope, governance, milestones, decision rights, risks, dependencies, and measurable outcomes.
• Translate business priorities and objectives and key results (OKRs) into sequenced roadmaps, executable plans, and practical operating-model changes.
• Assess current processes and pain points, identify opportunities, and design standardized, scalable future-state processes and operating models, including documented alternative paths where specific client or business needs require them.
• Develop fact-based problem statements, options, business cases, impact assessments, success measures, and recommendations to support timely leadership decisions.
• Coordinate dependencies across business, product, technology, controls, and operations; surface trade-offs, resolve barriers, and maintain momentum across parallel workstreams.
• Build alignment among senior leaders and matrixed partners without relying on direct authority, maintaining accountability for decisions and commitments.
• Create concise, decision-oriented executive presentations and updates covering strategic intent, business value, roadmaps, risks, dependencies, decisions, and change impacts.
• Partner with business and change teams on pilots, testing, implementation, communications, training, adoption measurement, and continuous improvement.
• Identify practical opportunities to apply artificial intelligence, automation, workflow, analytics, and emerging technologies to improve work, decisions, and client and employee experiences.
• Develop reusable transformation methods, playbooks, governance standards, and lessons learned.
• Anticipate cross-program impacts and focus leaders on key decisions; create structure and momentum amid ambiguity; communicate complex issues precisely; and measure success through business outcomes, sustained adoption, and realized value.
• Set direction, exercise sound judgment, develop others through the work, and represent the Product & Transformation organization with credibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior